• Led the transition planning, staffing and preparation efforts required to ensure a successful transition of a 700 person commercial customer service organization back into a government operations model.• Led the staff and organizational analysis, recruiting and on-board processes required to successfully recruit and prepare 700 personnel to begin work on the same day in a manner that resulted in no degradation of services to the 2.6M DFAS retired and annuitant pay customers• From… Show more • Led the transition planning, staffing and preparation efforts required to ensure a successful transition of a 700 person commercial customer service organization back into a government operations model.• Led the staff and organizational analysis, recruiting and on-board processes required to successfully recruit and prepare 700 personnel to begin work on the same day in a manner that resulted in no degradation of services to the 2.6M DFAS retired and annuitant pay customers• From month one on, successfully beat the commercial providers key performance metrics within all operational and production areas while meeting all payment obligations (totaling $3 billion per month) • Initiated major enhancements to the customer contact center that improved customer satisfaction scores to well above industry average.• Led organization-wide change management efforts required to increase morale and address potential production issues typically associated with a wide-scale organizational change effort.• Within a three month period, procured, designed and successfully implemented a cutting-edge automated policy and payment support system that resulted in a 55% decrease in the manual processing of R&A’s most complex special payments and provided a hard-dollar cost savings over $3M in the first 12 months of operations.• Worked with operational team leads and my deputy director to complete detailed plans to drive down four major backlog efforts associated with special pay and debt issues.• Led efforts to implement a bold new four-service model providing enhanced services to our military retirees and annuitants via a high performance organization consisting of two major operational units and five centers-of-excellence.• Led the development and implementation of a completely new set of performance metrics, more stringent and transparent than previous metrics. Metrics align corporate strategic initiatives with individual performance. Show less

• Manage over 250 people in 5 divisions responsible for ensuring all members of the Navy and Marine Corps (over 650,000 accounts) are properly paid.• Received Under Secretary of Defense (Comptroller) Financial Management award for innovative use of technology in implementing numerous technological solutions that have resulted in a 30% improvement in pay service delivery and a 15% improvement in customer satisfaction• Heavily involved in Navy efforts to migrate to first-ever Enterprise… Show more • Manage over 250 people in 5 divisions responsible for ensuring all members of the Navy and Marine Corps (over 650,000 accounts) are properly paid.• Received Under Secretary of Defense (Comptroller) Financial Management award for innovative use of technology in implementing numerous technological solutions that have resulted in a 30% improvement in pay service delivery and a 15% improvement in customer satisfaction• Heavily involved in Navy efforts to migrate to first-ever Enterprise Resource Planning system. Oversaw data analysis, requirements needs and testing.• Implemented technological enhancements and organizational changes to tackle a multi-year backlog involving thousands of separated accounts. Actions saved the Navy over $100 million in obligations. • Chosen to lead The Reserve Transformation Project, increasing reserve pay processing in Cleveland 10 fold. First attempt by DFAS to align along functional lines. Efforts resulted in the project timeline being accelerated.• Selected to lead DFAS efforts to bring Marine Corps pay to DFAS-CL. Oversaw all aspects of this highly impactive, complex move. Developed logistics plan and training plan to create a new division of over 60 people. First time DFAS-CL has used an integrated pay and personnel system.• Initiated a thorough analysis of pay service delivery. Efforts resulted in improved communication, better management oversight and reduced backlogs to their lowest level under the current pay system (10 years).• Championed, sponsored and/or led numerous Black belt and Green belt projects that have streamlined processes, improved timeliness and increased customer service. Show less

• Managed multiple projects as Lead Data Warehouse Analyst for Global Management Information Marketing Department for a fortune 100 company.• Extensive work with Oracle databases, running ad hoc SQL queries, resolving data issues. Created data models. • Led team to design and implement fixes to long standing data integrity problem. Extensive analysis of data flow and table configuration. Solution brought error rate to its lowest rate ever. • Greatly enhanced financial… Show more • Managed multiple projects as Lead Data Warehouse Analyst for Global Management Information Marketing Department for a fortune 100 company.• Extensive work with Oracle databases, running ad hoc SQL queries, resolving data issues. Created data models. • Led team to design and implement fixes to long standing data integrity problem. Extensive analysis of data flow and table configuration. Solution brought error rate to its lowest rate ever. • Greatly enhanced financial reconciliation system drawing multiple systems into one accessible reporting structure, allowing greater accuracy in cost analysis and profit projections.• Selected to be team lead for project to develop new OLAP reports. Performed needs analysis and analyzed system requirements/capabilities. Efforts were lauded by management for improving the accuracy and efficiency of the reconciliation process and financial reporting structure.• Extensive work with several Business Intelligence and OLAP tools, including Cognos and Business Objects, linking universes and developing ad hoc reports for business users. • Responsible for training on system changes and report structures. Show less

• Created and developed and Business Intelligence practice for Cleveland office. Responsible for Data Mining and Customer Relationship Management functional areas. • Extensive work applying complex technological architectures to ensure interoperability with data mining applications. Worked with ERP solutions, Data Warehouses and Oracle databases. • Determined business requirements, performed financial analysis and created pro forma financial statements to determine project impact… Show more • Created and developed and Business Intelligence practice for Cleveland office. Responsible for Data Mining and Customer Relationship Management functional areas. • Extensive work applying complex technological architectures to ensure interoperability with data mining applications. Worked with ERP solutions, Data Warehouses and Oracle databases. • Determined business requirements, performed financial analysis and created pro forma financial statements to determine project impact and alignment with management objectives.• Developed point paper and marketing information detailing usages and benefits of business intelligence applications. Since been incorporated into company-wide literature.• Analyzed customer needs, developed business case, performed risk mitigation analysis.• Worked with multidimensional OLAP tools. Show less

• Selected as project manager of a key Department of Defense initiative that utilized data mining algorithms to detect and prevent improper payments to DoD contractors and payees. First project of its kind in DoD.• Successful efforts resulted in significant savings within DoD and initiated use of data mining projects and similar operations within DoD and other federal government agencies. • Managed/Partnered with over 30 people in multiple locations from various federal agencies.… Show more • Selected as project manager of a key Department of Defense initiative that utilized data mining algorithms to detect and prevent improper payments to DoD contractors and payees. First project of its kind in DoD.• Successful efforts resulted in significant savings within DoD and initiated use of data mining projects and similar operations within DoD and other federal government agencies. • Managed/Partnered with over 30 people in multiple locations from various federal agencies. • Determined scope, deliverables, resource needs and personnel assignments. Developed project plan, quality assurance plan and training plan. This was the largest evaluation of data mining tools performed to that time.• This effort was the largest evaluation of data mining tools performed up to that time.• Applied sophisticated data mining techniques and operations to identify the patterns, trends and behavior of potential offenders.• Performed extensive financial and statistical analysis on large financial databases. • Analyzed and evaluated emerging data mining software tools within market place to extract unique patterns and complex relationships from massive financial data sets.• Awarded Joint Service Commendation Medal for overall performance. Show less

• Reviewed the reliability and integrity of financial and operating data to effectively interface and integrate appropriate financial systems involving the general ledger and financial statements.• Analyzed and determined business needs for various complex software applications.• Extensive work performing financial analysis on projects of all sizes and complexity.• Initially served as consultant and accountant analyzing financial-related software applications and operations… Show more • Reviewed the reliability and integrity of financial and operating data to effectively interface and integrate appropriate financial systems involving the general ledger and financial statements.• Analyzed and determined business needs for various complex software applications.• Extensive work performing financial analysis on projects of all sizes and complexity.• Initially served as consultant and accountant analyzing financial-related software applications and operations involving deferred software development and consultant-related transactions. Successful efforts resulted in savings that exceeded $2 million within 2 years.• Developed and executed an effective automated process with associated controls to properly account for special large-scale projects and fixed asset procurements.• Made regular presentations to senior management.• Conducted an in-depth audit of telecommunications activities to ensure compliance with policies and procedures. Show less