Todd Fuentes Email and Phone Number

· Serve as a positive role model and mentor counseling and advising first year resident assistants on duty responsibilities and resident concerns.· Apply problem solving and mediation skills to resolve challenges between residents.· Foster the development of relationships between ~60 residents using communication skills and approachable personality.· Plan and implement programs to assist international and other residents acclimate to college living.

Utilize effective communication skills and a positive attitude to deliver outstanding customer service to all students, faculty, and staff.

• Applied problem-solving abilities to address client concerns and resolve issues promptly and effectively, demonstrating resourcefulness and initiative in finding satisfactory solutions.• Supported office operations by assisting with various tasks such as scheduling appointments, managing phone calls, and coordinating office supplies, contributing to a well-functioning and professional work environment. • Demonstrated attention to detail and accuracy in administrative tasks such as data entry, document preparation, and filing, maintaining organized records for efficient retrieval and reference.

Thrived in a fast-paced environment; used multi-tasking skills to ensure a speedy and consistent flow of customer traffic.Proactively engaged in assisting other staff with additional work as needed to ensure an orderly workspace for the next day.Managed and organized long queues at multiple workstations to ensure customer satisfaction.

Planned and organized skate training classes up to 8 students; created daily scheduled activates for increased student comprehension