installation and configuration of integrated hardware/software systems including shipping/receiving (Sendsuite Express and SendPro Enterprise/Sendsuite Tracking), document creation (PBFirst, PlanetPress 7 and Connect), address correction/Presort( Smartmailer/ConnectRightMailer), installation of SmartLocker solutions.

Service and support of Pitney Bowes mailing machines, printers and software onsite.Revenue Generation - generating revenue through billable labor and parts. Seeking sales leads and SLA's.Working with customers and internal support tools to resolve complex/intermittent issues.Coordination and supervision of technicians and activities to maximize productivity and resolve issues in a timely manner.Administrative assistance to District Manager.Coordination and tracking of CPF… Show more Service and support of Pitney Bowes mailing machines, printers and software onsite.Revenue Generation - generating revenue through billable labor and parts. Seeking sales leads and SLA's.Working with customers and internal support tools to resolve complex/intermittent issues.Coordination and supervision of technicians and activities to maximize productivity and resolve issues in a timely manner.Administrative assistance to District Manager.Coordination and tracking of CPF parts usage, and technician's trunk inventories.Assumes District Manager's duties and responsibilities in their absence. Show less

Service and support of Pitney Bowes mailing machines, printers and software onsite.Revenue Generation - generating revenue through billable labor and parts. Seeking sales leads and SLA's.Working with customers and internal support tools to resolve complex/intermittent issues.

A nonprofit Veteran's Service Organization[VSO] pending IRS approval of status under 503c(19). USMC Gamers is a brotherhood of Marines and Marine Veterans who enjoy playing video games. This brotherhood of Marines has evolved into a social network that aids members in dealing with the stresses of deployment, transitioning to civilian life, and beyond.

Responsible for resolving escalated issues/ dissatisfied customers.Provided Call Center Representatives with onsite technical support and Procedure/Policy consultation/support.

Performed advanced Troubleshooting of network traffic, configuration, and performance.Worked with LEC technicians to resolve issues within their networksSupported Windows 95/98/M3/NT4.0/2k/XP and all Apple OS'es.Supported TCP/IP, P2P, PPPoe, a/s/i/rDSL, ATM, NAT routing, Firewalls and Critical Path mail services.Supported IE 3.5-6, Netscape, Outlook/Outlook Express, Eudora, and other email clients.

Configured Workstations and Servers to Customer specifications, using Lotus instruction sets and AS\400 information.Connected to SQL servers to run interactive diagnostic software and download custom images.Used troubleshooting procedures to identify and solve hardware, software, and connectivity issues.Used AS\400 software to track product flow and status.Assisted in upgrade of corporate intranet to fiber-optic backbone

Responsible for classification and sortation of incoming Mail from Substations and collection points.Responsible for transportation within the P&DC of Mail to different processing areas.Transport of processed Mail back to the docks for dispatch in a timely manner.

Supervised 25 Marines during combat operations in support of Operation Desert Shield/ Desert Storm. Was responsible for approximately 100-200 embarked personnel and over 50 million dollars worth of government equipment.