-Achieve (and exceed) KPI and GP targets-Ensure the best possible service is delivered to every customer and exceed customer interaction targets-Proactively promote Telstra products and services-Identify cross selling opportunities-Develop new and repeat sales opportunities-Assist in the training and development of new talent -Deliver presentations to fellow staff members and management-proficient use of Excel, Microsoft Word and Teams.-Compete sales call backs and achieve strong customer relations-Ensure all admin, paperwork and compliance regulations are completed to strict standards.-Scripting of post sale email templates to develop relations with customers

-Manage and update client database using LinkedIn Sales Navigator and ExcelSheets-Conduct cold calls to turn businesses into clients-Write, send, and manage emails through Zoho CRM-Research the industry insights to improve thefreelancing platform-Develop reports, promotional materials, and presentations-Manage Social Media accounts-Create posts for all Social Media channels to attract clients-Develop blog content-Use Semrush to identify keywords to inform SEO strategy

Worked closely with a mentor and a client from the Queen Victoria Market to oversee and deliver an overarching marketing plan from brand management to integrated communications. Concluding with an in-depth presentation.Tasks/achievements included:- Brand management. (Reviewing the brand elements, image, personality and positioning).- Creation of new logo.- Social media strategy across Facebook, Instagram, Twitter and Pinterest. (Content creation/writing).- Calendar planning.- Undertook research and analysis of local competitors. - Pricing strategies. - SEO strategy. - Updated Google my business listing.- Updated website, which included a new platform and reviewing the layout.- Budget allocation/management.- Managing and responding to customer reviews.- Implementing e-mail marketing.- Grew user engagement on Facebook, increased page likes by over 500.