Todd Hammond Email and Phone Number
Todd Hammond work email
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Todd Hammond personal email
Seasoned operational and risk management executive with a proven track record of success leading credit, operations, customer service and risk management functions. Deep expertise in the critical areas of large scale leadership including strategic planning, global sourcing and governance, risk management, talent acquisition and development, technology and data roadmapping and process excellence. Accountable Executive for high-level enterprise initiatives including infrastructure design, process reengineering, business reorganization and product integration. Proven track record of executing strategies that have consistently improved business performance, optimized processes, reduced risk and enhanced customer satisfaction. Strong passion for professional development with a proven ability to build high-performing teams, provide mentorship and guidance to individuals, and create an environment where associates feel empowered to innovate and bring their best selves to work. Specialties: TRAINING AND CERTIFICATIONSCertified Executive Coach - Leadership Coaching for Organizational Performance - American University 2024Advanced Mastery Certification - Learning as Leadership 2021Graduate School of Retail Bank Management - Consumer Bankers Assoc. Class of 2014High Potential Leaders Certification, Wharton Business School, University of Pennsylvania 2012Lean Six Sigma Master Black Belt certification, Villanova University 2010Certified Balanced Scorecard Master Professional, the Balanced Scorecard Institute 2009Certified Project Manager (PMP), the Project Management Institute, 2007
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Managing Vice President - Head Of Card And Retail Bank Customer ChannelsCapital One Sep 2024 - PresentMclean, Va, UsAs the Head of Customer Channels for Card and Retail Bank, I am responsible for customer voice and back office operations across Capital One’s US Card and Retail Bank businesses. I lead a global organization of 10,000+ associates who deliver on a full spectrum of customer support needs including customer service, fraud, disputes, collections, chat, and back office operations. My role is to create the strategic vision, inform the tech/product roadmap, enable process improvement, create a positive and cohesive culture, and develop horizontal support functions such as training, knowledge management and workforce management that enable this complex global operation.
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Managing Vice President - Head Of Commercial OperationsCapital One Feb 2023 - Sep 2024Mclean, Va, UsServe as the accountable leader for the Core Operations within the Commercial Bank, which is comprised of 450 Capital One Associates across four locations and 150 offshore contractors supporting the Corporate Banking, Commercial Real Estate, Capital Markets and Treasury Management businesses. The Operations team manages client onboarding, servicing, and transaction processing for all product lines within Capital One's Commercial Business including TM onboarding and Servicing, KYC/AML, Loan Closing and Servicing, and Capital Markets Onboarding and Trade Settlement.
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Managing Vice President - Head Of Commercial Loan And Capital Markets OperationsCapital One Nov 2021 - Apr 2023Mclean, Va, Us
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Svp - Head Of Middle Market UnderwritingCapital One Apr 2019 - Nov 2021Mclean, Va, UsResponsible for the Underwriting and Portfolio Management activities within Captial One's Middle Market Banking Group, including core commercial and industrial, not for profit and municipal lending. Comprised of 90 Associates, the team manages $20Billion credit exposure.
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Senior Vice President - Head Of Commercial Credit Underwriting, Community BankKeybank Jun 2015 - Mar 2018Cleveland , Ohio, UsResponsible for the Commercial Banking Credit Underwriting operations located in Cleveland, OH and Seattle, WA. Accountable for leading the activities of 150+ credit professionals within the Credit Risk organization, with responsibility for underwriting and portfolio monitoring activities within SBA, Business Banking, Agribusiness, Private Banking and Middle Market Commercial Lending throughout KeyBank's footprint. -
Senior Vice President - Commercial Credit Executive, East CampusKeybank Jun 2014 - May 2015Cleveland , Ohio, UsResponsible for the Commercial Banking Credit operation for the Eastern United States. Accountable for leading the activities of 120 credit professionals within the Credit Risk organization, with responsibility for underwriting SBA, Business Banking and Middle Market Commercial Lending.
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Senior Vice President - Director Of Risk OperationsKeybank Apr 2011 - Jun 2014Cleveland , Ohio, UsResponsible for the Loss Prevention, Mitigation, and Recovery operations associated with the $20 Billion Consumer and Small Business Banking portfolio. Accountable for leading the activities of the 175 employees of Risk Operations, as well as the vendor activities located in Toronto, CA, Pune, India, and Manila, Philippines.
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Senior Vice President Of Operational Excellence And StrategyKeybank Feb 2010 - Jun 2011Cleveland , Ohio, UsResponsible for deployment and management of the strategic planning, project prioritization, and Lean Six Sigma programs for the consumer risk operations division.•Designed, planned and led complex strategic off shoring and internal site consolidation project for Key’s consumer bank. Project resulted in over $1.5 Million in operational savings in 2011. •Conceptualized, developed, and launched a project prioritization process that ranked potential projects based upon key risk, reward, strategic alignment and resource availability factors, which led to clear and detailed project plan for 2011 execution.•Cultivated continuous improvement through coaching, instructing and mentoring 15 Green Belts. Green Belt projects have saved $1.3 Million in 2010.
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Senior Vice President - Consumer Loss PreventionKeybank May 2007 - Jan 2010Cleveland , Ohio, UsSenior manager of the 150+ employee loss prevention division within Key’s consumer bank, overseeing all aspects of strategic planning, budget management, and operations leadership for the Cleveland, Ohio and Westmont, IL facilities. Accountable for an operating budget of $12 Million in 2009.
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Vice President - Loss Prevention Quality ControlKeybank Mar 2006 - May 2007Cleveland , Ohio, UsCreated and implemented the first comprehensive quality control program in KeyBank Risk Operations. Implemented a statistically significant, Sarbanes-Oxley compliant testing program for all four KeyBank collection facilities and 200 employees. Hired, trained and developed staff of 13 Analysts to perform compliance testing activity. Responsible for all vendor contracts and service level agreements. •Negotiated new pricing standards for external vendors resulting in $2 million in annual savings.•Managed a complex site consolidation project to streamline like activities and reduce costs. Collection efforts on consolidated business had increased 40% within six months, and resulted in $550,000 in operational savings in the first year.
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Internal AuditorKeybank Jul 2004 - Mar 2006Cleveland , Ohio, Us
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Operations Manager - Customer SatisfactionMbna America Bank Mar 2003 - Jul 2004Charlotte, Nc, Us -
Section ManagerMbna America Bank Jul 1999 - Mar 2003Charlotte, Nc, Us
Todd Hammond Skills
Todd Hammond Education Details
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John Carroll UniversityBusiness Management -
John Carroll UniversityBusiness Management
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Sweethome High School
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Furman University
Frequently Asked Questions about Todd Hammond
What company does Todd Hammond work for?
Todd Hammond works for Capital One
What is Todd Hammond's role at the current company?
Todd Hammond's current role is Managing Vice President - Head of Customer Contact Channels, Card and Retail Bank.
What is Todd Hammond's email address?
Todd Hammond's email address is ha****@****msn.com
What schools did Todd Hammond attend?
Todd Hammond attended John Carroll University, John Carroll University, Sweethome High School, Furman University.
What are some of Todd Hammond's interests?
Todd Hammond has interest in Children, Health.
What skills is Todd Hammond known for?
Todd Hammond has skills like Risk Management, Banking, Credit, Vendor Management, Leadership, Management, Loans, Credit Analysis, Strategic Planning, Process Improvement, Portfolio Management, Consumer Lending.
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