Todd Hendricks Email & Phone Number

Kirkland, Wa, Us

Hanover, Md, Us

- Successfully improved Azure Compute capacity with proactive measures, resulting in a 20% reduction in the percentage of unavailable servers in the fleet within one year and achieved over $200M in CAPEX savings. - Played a key role supporting an initiative to enhance the reliability and quality of high-performance specialized servers, focusing on OpenAI's ChatGPT. - Collaborated closely with software diagnostics and hardware engineering teams to address and resolve customer escalations related to Compute services, ensuring timely resolutions. - Teamed with engineering and data science team to build pipelines and datasets for tools and dashboards to Identify gaps in recovery process and reduce time required to bring servers back into production. - Managed vendor relationships with 3rd party datacenter services to prioritize efforts for improvement of Compute capacity - Led recurring prioritization meetings for networking quality improvements, covering VM to VM and packet capture tracing.

Seattle, Washington, Us

- Owned 2 key client accounts negotiating scope of work and pricing of services for multi-year engagements.- Built and delivered program for deactivation of compromised products to address customer escalation impacts, including integration of data pipelines with cloud app to manage workflow and outbound communication process to end users.- Partnered with customers to define business needs roadmap and formulate strategy to achieve those goals.- Increased support of client service by over 50% resulting in annual program revenue growth of $1.5M.- Managed consultant teams in both defined service and augmented staff capacity.

Seattle, Washington, Us

- Delivered self-service reporting platform to reduce lead time for month end reporting; worked with stakeholders to capture requirements, design and develop reports and deploy for internal and partner use. - Defined service level KPIs for the FiveBy team and provided regular reporting on health of the service to ensure detection, control and remediation efforts achieved 5% piracy threshold and $2B product leakage targets. - Presented project updates, milestone delivery and service health status in monthly business reviews to senior leadership. - Managed service team of consultants and operations related to service intake requests for Data analysis, software piracy remediation cases, and Trade Sanction compliance research and action.

Redmond, Washington, Us

- Coordinated program on-boarding documenting initial business requirements, managing resources for development and testing, and final delivery of tools to internal partner programs which provided product key consumption and insights.- Drove project to map out expansion of server infrastructure utilized by Antipiracy Services, Product Key Services and LCA.- Research and analysis for business cases, involving querying data from SQL server and reporting out in Excel pivot tables or Power Pivot formats.

Redmond, Washington, Us

- Owned and administered Adobe Omniture system within Microsoft’s Server & Tools Online Business Intelligence team.- Created specifications and drove feature development of a new pop-up mechanism to run small scale ad-hoc surveys.- Managed relationship with comScore Inc. for implementing and modifying multiple surveys run across STO properties.- Supported STO Ads team in monetizing product centers with targeted 3rd party ads.

Mba

Ba, Political Science