Responsible for enhancing credit union relationships in the Tampa, Jacksonville, Orlando and Miami, Florida area. Consult with credit union management, CEO’s and Board of Directors conducting a full assessment of their existing processes, product delivery, short and long term goals and strategies to identify opportunities for future growth and overall member service. Qualified for President's Council (top 10% in position) in third year of eligibility.

As a member of the Executive Management Team, directly accountable for leadership of four Director level employees within Lending, Marketing, Business Development, Human Resources and Member Services. Developed a business plan for approval from the National Credit Union Administration (NCUA) allowing the credit union to serve those who live, work, worship, and attend school in the King George County, Virginia area (potential of 14,000 members). Responsible for centralizing staff from three to two locations to increase department efficiencies and teamwork. Negotiated a lease agreement for existing credit union property increasing non-interest income by $30,000. Identified new business opportunities, evaluated vendors and negotiated third party contracts inclusive of an outside call center, mobile banking, indirect lending, remote deposit and investment program for members. Evaluated and re-negotiated vendor contracts resulting in additional non-interest income of $15,800 in one month. Built relationships within Federal Agencies to support an on-site branch at Federal Communication Commission (FCC). Department results under my leadership include: Lending Department exceeded lending and payment protection goals Marketing Department increased brand awareness through print, email, web and on-site marketing while reducing expenses by 25%Business Development netted 16 new business relationships (Select Employee Groups) totaling more than 40,000 potential membersMember Service increased membership by 4.5% and overall member satisfaction by 20% over previous years member surveyHuman Resources reduced employee turnover by 20%

Responsible for relationships, sales and business retention of the 18 largest credit unions and CUSOs in Virginia and Washington, DC. Directed all activities from a home based office requiring independent, self-motivated discipline. Evaluated existing products, credit union financials and discussed credit union/CUSO strategies with credit union Executive Management to understand needs and opportunities. Developed consultative sales strategies based on relationships, knowledge of account, perceived and unperceived needs and providing solutions to key decision makers including Vice Presidents, CFOs, CEOs and Board of Directors. Worked directly with CUSO management and financial service representatives to set goals, increase non-interest income and identify new opportunities to better serve members and non-members supporting the credit unions strategy. Facilitated credit union strategic planning sessions. Qualified for CUNA Mutual’s “President’s Council” (top 10% in position, nationwide) after second year of eligibility.

Responsible for relationships, sales and business retention of 53 credit unions in Northern Virginia and Washington, DC. Directed all activities from a home based office requiring independent, self-motivated discipline. Consulted with credit union management, CEO’s and Board of Directors conducting a full assessment of their existing processes, product delivery, short and long term goals and strategies to identify inefficiencies and deliver solutions. Conducted staff training and public seminars on a monthly basis including lending products, lending compliance, employee benefits and 401(k) enrollment. Qualified for CUNA Mutual Group’s “President’s Council” (top 10% in position, nationwide) after first year of eligibility.

Designed and delivered sales training and coaching programs for field management and credit union/member facing field staff in the assigned territories including the Western and Southeast Regions. Obtained NASD Series 7 license in 1997. Facilitated new financial services representatives training including understanding the credit union marketplace, CUNA Mutual Group organizational structure, products and services offered, systems and introduced product managers for annuities, life insurance, mutual funds and investment advisory services. Facilitated planning sessions for field executive management. Developed and implemented new training materials for field management and staff.