Todd Hower Email & Phone Number

Scottsdale, Arizona, United States

Lead the development of a high-performance sales culture at loanDepot, resulting in increased customer engagement and recruitment of new talent.• Implemented training programs to enhance sales team skills and identify new market opportunities.• Planned and executed sales meetings, established strategic mortgage plans, and ensured adherence to guidelines and procedures.• Analyze new market opportunities.• Identify opportunities for increased sales.• Establishes strategic mortgage plans to achieve corporate objectives for products and services.• Assure an origination product set, guideline and procedures exist, are formalized and adherence is maintained.• Spearhead the activities and concepts for internal and external referral sources/partners to meet production goals. • Work in conjunction with the Mortgage Operations to assure volumes are adequately managed to maintain appropriate quality and timeframe levels to meet customer expectations.• Collaborate with Mortgage Operations to assure controls, guidelines, documentation and procedures are in on pipeline and rate expirations.• Stay abreast of compliance changes, certifications, and regulations to assure the Mortgage sales is compliant.

Scottsdale, Arizona, United States

• Identified opportunities for improvement in operational and sales performance metrics.• Conducted regular meetings with department heads to review progress on strategic initiatives.• Monitored market conditions and competitor activities to inform business decisions.• Assessed employee performance against established benchmarks or targets.• Facilitated collaboration between teams by encouraging open communication channels.• Recruited, hired, and trained employees on operations and performance expectations.• Cultivated and maintained relationships to promote a collaborative work culture.• Managed staff, financials, and key performance indicators to facilitate business operations.• Guided and motivated staff to drive maximum performance.• Developed and presented new ideas and conceptualized new approaches and solutions.• Partnered with staff to create professional development plans to support personal and business growth.• Coordinated activities with other departments to expedite work and improve interdepartmental performance.• Generated reports to review data, KPIs, and issue corrective actions• Leveraged market knowledge and studied competitive landscape to drive revenue.

Phoenix, Arizona, United States

•Recruited to oversee a call center team comprised of inbound and outbound sales personnel and drive new loan origination across highly competitive markets.•Conceptualized and implemented process improvements that decreased underwriting turnaround times by 10% (FIGO) and strategy enhancements that increased conversion rates. • Developed and executed strategic plans to support the vision of the organization.• Provided oversight of the department to ensure smooth operation of daily activities.• Established performance standards to drive productivity levels.• Collaborated with executive team members on major decisions regarding company-wide initiatives.• Implemented process improvement procedures that resulted in cost savings and efficiencies (FIGO) with ultimate oversight of the mortgage loan officer assistants.• Recruited, coached, and cross-trained sales home equity department.• Spearheaded our lead generation specialist team with day-to-day pivots based on WIN concept (What’s Important Now).• Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.• Cultivated a culture of collaboration among department heads to facilitate cross-functional execution.

Arizona, United States

• Presided over the daily operations of a call center team tasked with originating FHA, VA, Jumbo, and Conventional mortgage loans.• Launched outbound call blitzes to boost application volume and capitalize on interest rate reductions and boosted conversion rates through the development of improved call/presentation scripts.• Hire, coach, lead, and mentor Sales Leaders, on-site gate underwriters, and Mortgage Loan Officers• Manage and monitor sales business plan.• Strategic use of outbound dialer and lead population from corporate.

Tempe, Arizona, United States

• Spearheaded candidate assessment and selection efforts to build and launch a new national mortgage consumer direct center.• Developed sales dashboard reporting to manage daily activities, metrics, and goals.• Designed innovative marketing strategies that elevated inbound call volume.• Hire, Train, and Coach all levels. • Oversee Retail Proof of Concept.• Oversee State Farm Insurance agent and State Farm Banking relations for mortgage sales. • Monitor reporting and performance for key metrics identified periodically by senior leadership.• Build partnership collaborations between all departments and cross-sale opportunities.

Phoenix, Arizona, United States

• Directed the efforts of 30+ employees within E-Commerce mortgage sales goals, market penetration • Earned multiple Leaders Club and President's Club awards for loan origination goal attainment.• Implemented an enhanced lead management process that contributed to an increase in conversion to gain market share• Managed credit card campaign penetration