Todd Isler Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio, United States

Columbus, Ohio

Dallas, Texas, United States

Coordinated setup of pre-production environment, facilitated SSO and LMS integrations, developed and executed testing plans, managed client relationship with dedicated training consultant.• End-to-end project management of 60+ new SaaS implementations globally.• Developed and implemented customized onboarding plans for B2B clients.• Trained client administrators in the features of security software as well as best practices to prevent social engineering bypass of security features.• Facilitated project transitions between Sales, Implementation, and Client Success.• Cultivated trusted advisor-level relationships with a technical focus.

Columbus, Ohio Area

Additional duties assumed upon promotion:• Extended our support umbrella to include the Anatomy, BSGP, and GCGP programs.• The Ohio State University’s SME for mobile technology security in HIPAA environments; reviewed and revised Institutional Security Control Requirements for OSU with a focus on mobile device and storage media regulations; revised password requirements, biometric requirements, encryption standards, and drive degaussing/shredding parameters (with general alignment to NIST SP 800-53 and the CPI-RISC IRF).• Conference speaker at the global ExamSoft Assessment Conference, SIG Healthcare, and OSU Innovate.• Hosted a healthcare and education delegation from Apple for a 2-day roundtable with the hospital and medical school leadership. We discussed patient-facing opportunities, education experiences, and vendor relationship limitations pledging mutual collaboration in each arena.

Columbus, Ohio, United States

Additional duties assumed upon promotion:• Queued, recorded, monitored, edited, and posted 8 hours of daily lectures saving the organization 1 FTE.• Repurposed 30 used iPads for utilization with formative and summative clinical skills assessments.• Cross-trained interns to convert existing lessons into asynchronous learning modules via Articulate.• Promoted to Education Information Technology Operations and Projects Manager.

Columbus, Ohio, United States

Additional duties assumed upon promotion:• Annually planned and hosted multi-session technology and security orientations for students: organized all speakers, led multi-hour breakout sessions to describe security requirements and communicate best practices, and assisted users to configure laptops and iPads.• Scoped, requested, and provided client-side project management for migration of 3 computer labs (130 machines) to hospital domain/endpoint management.• Hosted weekly assimilation meetings with new management to establish alignment of knowledge, priorities, and processes.• Implemented software license distribution/recovery program; $5,400 savings in year 1. Eliminated duplicative licensing for subsequent $30,000 annual savings.• As a member of the College of Medicine IT Steering Team, conducted an iPad pilot program and subsequently distributed 400 iPads (2 classes) to begin Apple’s first 1:1 iPad program in a medical school.• Centralized and assumed the College of Medicine’s “PC Refresh” program for in-house cost savings.• Promoted to Education Technology Manager.

Columbus, Ohio, United States

Managed a technology help desk and surrounding computer labs including technical configurations, staffing, and event scheduling; implemented new ExamSoft assessment software in testing labs• Manager of Mobile Services directly supporting 6,300 faculty / student devices.• Led a team of 8 employees with staggered scheduling for 7 day/week coverage.• Significantly raised service-level survey ratings for results “good” and “excellent” to 97.38%.• Executed a pilot for new loaner laptop program; implemented loaner laptop program.• Developed, debugged, and deployed new user permissions via AD and local profile modifications.• Promoted to Education Technology Liaison.

Columbus, Ohio Area

Provided customer service with tight adherence to security and quality assurance protocols.• Resolved access and enrollment issues for PCs and Macs.• Informed/Enabled/Educated clients regarding banking web services.• Client Advocate liaison between Morgan Stanley legal team and clients.