Todd Jolley Email & Phone Number

Phoenix, Az, Us

Kalamazoo, Mi, Us

Salt Lake City, Ut, Us

- Establish and maintain relationships with owners, trade partners, and other key players to gain trust, project buy-in, and influence. Actively discern and address the needs of project ownership and clients.- Oversee management of site crews and ensures excellence within parameters of schedule, budget, and quality.- Own QA/QC to meet project specifications and requirements. Meticulously maintain and manage tech and equipment. - Shape FE program as a leader while providing advanced trainings to junior employees, organize and direct daily and weekly meetings, and plan and execute quarterly and annual training programs.

San Francisco, California, Us

- Developed a deep understanding of product offerings, plus competitors’, to better leverage the health and technology market.- Owned and improved key operational processes acting as a change champion in projects boosting experience, efficiency, and product offerings for both members and employees.- Maintained 100% delivery of SLAs while resolving complex claim & plan issues and supporting clients and various departments.

Salt Lake City, Ut, Us

Broad construction experience & specialized carpentry skills. Assisted superintendent in projects and day to day responsibilities. Increased leadership skills, critical thinking, communication, ownership of success & improvements, and problem solving.

Lehi, Utah, Us

- Reviewed accounts and legitimized customers for SSL Certificates, and answered pre-sales and customer inquiries.- Collaborated cross-departmentally and externally to establish trusting and productive relationships.

Provo, Ut, Us

- Provided superior customer care and communication via phone, email, and chat to enhance benefits and meet other ad-hoc customer needs while selling a wide range of offerings and negotiating pricing.- Account management, billing, customer escalations & retention, system & equipment expertise, streamlining and scaling processes, and knowledge of competitor offerings.

- Utilized position as new market entrant to develop improved sales tactics, presentation techniques, marketing & promotion methods, and overall business strategies. This contributed to the overall business success individually and as a team.- Designed and delivered training programs for sales representatives. These programs were focused on operating ethically and with integrity while achieving high levels of success through dedication, extreme focus, and drive.

- Specialized in building and maintaining long-lasting client relationships. Generated new client relationships through cold contact, leads, and referrals. Consistent top performer with a track record of success.- Established pattern of self-motivation, competitiveness, high communication, and dedication as company’s first full-time sales rep. Additionally, built processes, strategies & content for presenting, promoting, and selling products & services.- Tracked and managed accounts with care and accuracy. Utilized strong communication skills (both in person and virtually) to diagnose and solve client issues.

B.S. Business Management

A.S. General Studies