Todd Jordan, Ph.D. Email & Phone Number

• Leads a 46-person, remote working, highly diverse team operating a 24/7 information and referral contact center. 211’s visibility and importance grew significantly from 2021 to 2023 with total contacts increasing by 53% and total calls increasing by 22%. • Supervised the 12-month 211 reaccreditation process with Inform USA, a national organization that sets the gold standard for Information and Referral organizations, resulting in 5-year accreditation for 211.• Led 211 staff in team and culture building through in-person/virtual events, operational improvements, and launching trauma/resiliency training. Year over year 211 staff scores on the nationally respected Great Places to Work survey improved to meet or exceed benchmarks in staff culture, trust, and experience. • Designer and author of United Way’s first Community Needs Index, which triangulated local data, national trends, and lived experience of community members to inform United Way investment strategy, surface unmet needs and provide data for advocacy across the community.• Secured a seven-figure, multi-year agreement with utility companies for a critical medical needs utility assistance program for Kansas City and multiple counties across Western Missouri.• Co-created and managed multiple United Way community investment strategies totaling over $13 million in support for the Kansas City nonprofit ecosystem. ‘• Serves on United Way’s Inclusion, Diversity, Equity, and Anti-Racism (IDEA) Committee, which provides learning opportunities, trainings, and internal policy changes to ensure inclusivity and equity across the organization.

• Led post-merger integration of United Way resulting in successful fulfillment of 18-point merger success matrix covering operations, staff integration, community impact, and fundraising.• Account management for multiple United Way workplace campaigns resulting in $1.35 million raised, 31% growth in global corporate leader account and 32% growth in assigned partner agency campaigns. • Secured and administered over $3 million in CARES and ARPA funding from the Unified Government of Wyandotte County. Created collaboration between 12 partner agencies in delivery of funding resulting in 2,235 households receiving 5,268 housing stabilization services.• Developed and implemented the United Way Voter Engagement Initiative, including securing $40,000 in financial support for a food distribution and voter registration event that served almost 1,500 households at Arrowhead Stadium in partnership with the KC Chiefs, Royals, Harvesters, and League of Women Voters.• Managed 10 staff operating United Way programs for utility assistance, workforce development, volunteer services, and early childhood education resulting in over $1.5 million invested community services.

Wyandotte County Kansas

• Closed merger with United Way of Greater Kansas City resulting in unification of Kansas City metro United Ways after 10 years. • Secured $200,000 capacity building grant from the Kauffman Foundation which revitalized United Way’s website (25% increase in visits, 20% in online donations), campaign materials (exceeded FY19 campaign goal), and supported Board/Staff training on future of United Way. • Developed and stewarded relationships with corporate partners, public and nonprofit organizations across Kansas City for the United Way annual campaign raising $5.2 million (annual campaign) and $3.25 million (grants/contracts) over three years.• Supervised staff for community grants and internal programs for workforce development, volunteer services, early childhood education and emergency assistance

• Managed a three-year grant cycle awarding $3.1 million to 30+ partner agencies. Responsible for agency compliance and program evaluation in areas of health, education, and financial stability. • Administered $490,336 in utility assistance funds helping 2,132 households keep their electricity/gas/water connected.• Led proposal development for two successful grant applications to the U.S. Department of Labor for the YouthBuild KCK program resulting in $2.1 million in funding for United Way.• Created a collaboration between the University of Kansas Medical Center, Greater Kansas City LISC, the Kansas City, Kansas School District, and Unified Government of Wyandotte County for a $60,000 Invest Health grant from the Robert Woods Johnson Foundation which supported capacity building for community development corporations to address housing and build healthy neighborhoods in Northeast Kansas City, Kansas.• Supported annual United Way campaign through direct appeal to donors at in-person campaign events, managing partner agency campaigns, and providing staff assistance at four annual events.

Kansas City

• Managed organizational capacity building to host health events that provide medical screenings, connections to health safety-net clinics and Affordable Care Act education for the medically uninsured and underserved in Kansas City• Conducts research and analysis of healthcare and demographic data for the Kansas City area to improve the effectiveness of outreach efforts• Grant proposal writing, fund-raising and donation development from area foundations, businesses and nonprofits

• While a coach at UTD, the debate program rose to national prominence with several top ten finishes in the collegiate rankings, and invitations to the prestigious Kentucky Round Robin and Dartmouth Round Robin tournaments. • Responsible for the recruitment and training of students in public speaking and debate• Monitored research teams by creating project timetables, providing individual guidance, and ensuring deadline compliance • Analyzed legislation, rules and regulations in order to develop policy positions on multiple issues, including: energy production, transportation infrastructure, federal healthcare, and education• Planned and implemented the conversion of several thousand pages of evidence to an electronic filing system including securing stakeholder buy-in and troubleshooting problems• Developed, allocated and provided accountability for a yearly budget of over $100,000• Mediated conflicts, provided counseling, and mentorship for team members• Recruited and trained students to host a series of educational public forums on policy issues• Large event planning including logistics and staff/volunteer management for numerous multi-day collegiate debate tournaments with 250+ individuals in attendance

• Researched, wrote and edited a dissertation, including: developing a hypothesis and methodology, constructing a survey, utilizing advanced statistical techniques in SPSS for evaluating the data, and making recommendations for public sector research and practice.• Collaborated with university faculty in conducting research on assessment of city services, electronic human resource management and civil service reform using resulting in three peer-reviewed publications. • Conference presentations of professional research and Southeastern Conference of Public Administration and Northeast Conference of Public Administration. • Produced article content, wrote, and edited the Public Affairs Department newsletter.

• Created and implemented a course plan for undergraduate students on the fundamentals of written communication and the basics of public speaking.• Fostered an open classroom environment to facilitate the diversity of ideas reflective of the cultural differences at the university.• Evaluated student work and assigned grades at the conclusion of the semester.

The University Of Texas At Dallas

• Responsible for developing a business plan and marketing strategy leading to yearly growth in the size and revenue of the institute from 20 to over 50 students while grossing over $50,000.• Designed promotional materials for advertising the institute.• Hired, managed, and evaluated the institute's 10 staff.• Created the curriculum, instruction methods and schedule of events.• Monitored budget figures to ensure cost savings and revenue gains.

• Coached UMKC debate team to one of the most successful years in program history, reaching the finals and finishing as the runner-up at the National Debate Tournament national championship.• Researched and formulated policy positions on topics related to U.S.-Chinese relations and U.S. Supreme Court cases.• Coordinated travel and oversight for students and staff across the country.

Doctor Of Philosophy (Phd), Public Affairs

Activities and Societies: Phi Alpha Alpha

Master'S Degree, Public Affairs

Bachelor'S Degree, History And Political Science