• Accounts Receivables and Billing• Complete daily reconciliations for multiple dealerships across the country • Provide internal and external customer support related to billing and payments.

• Assist customers with automotive repairs.• Work across departments to provide solutions for complex customer scenarios.• Recipient of multiple Mark of Excellence awards for outstanding customer service and sales goal attainment.

• Assist store management team with all store operational processes. • Provide excellent customer service to both individual consumer and commercial customers.• Perform basic automotive diagnostics and troubleshooting.

• Subject Matter Expert for all retail point of sale hardware, front-end applications and supporting databases used in Sprint’s Omni-Channel.• Assisted Production Support and Application Development teams in identifying root cause of issues impacting retail systems and databases, determine user and customer impacts, workarounds, and long-term solutions.• Manage location and product tables in multiple point-of-sale databases.• Provide process and systems support to retail field management teams and retail operations support teams including complex analytical requests.• Ownership in designing process and systems enhancements aligned with corporate and business unit strategy.• Worked across corporate organizations as well as with outside vendors to identify opportunities for process improvements and increase operational efficiencies including adoption and onboarding of new technologies.

· Out-of-the-box thinking to resolve any and all customer escalations promptly and creatively.· Responsible for all store operations, including financial accountability, budget attainment and employee development.· Create, analyze and react to multiple operational and sales performance reports on a daily, weekly, and monthly basis.· Maintain store culture to promote a positive, productive, and pleasant customer and employee experience.· Recognized multiple times for top performance in customer satisfaction, sales performance, and operational compliance.· Platinum Level Pinnacle Club Winner in 2007