Todd Klitzke Email & Phone Number

Appleton, WI, US

De Pere, Wisconsin, United States

Responsible for providing leadership to inside sales and support teams to achieve strategic goals, provide coaching to team to perform and deliver on KPI’s, develop support programs to grow sales and support channels, and lead continuous improvement projects that supports the company’s strategy and vision.

Hartford, WI

Responsible for managing multiple customer projects from initiation through execution along with resolution of project or customer issues, also managing cross functional teams to ensure making customer targets.

Motivate customer service team through coaching and feedback on performance to ensure highest level of customer service is delivered at all times; Report out on weekly productivity metrics and provide action plan and coaching on key issues impacting productivity or budget targets; Co-lead on steering committee that drives consistency and improved customer.

Managing the technical team of technicians for equipment installations, field service visits, and training the customer. Also responsible for directing the rebuild program which included a team that refurbished used equipment.

Hartford, WI

Managing technical support and customer service issues;Coordinating installation of prototypes at customer facilities;Writing technical documents which includes technical data sheets, installation procedures, technical manuals, and training material;Coordinating the start-up of the new Distribution Network Program

Managing technical support call center; Coordinating installation, training, and field service visit;Managing spare parts orders, depot inventories, and delivery;Interacting with Representatives and customer from world-wide install base on technical support and spares parts issues;Providing department policies, leadership, initiative and direction;

Technology support for key customers in Europe;Interacting with customers on complex technical issues, both hardware and software.Investigating customer’s metrology requirements for new geometries and proposing solutionsManaging the installation and acceptance of new generation systemsCoordinating service support with European customers;Liaison with RVSI.

Provided field service visit to customers to install new equipment and to trouble shoot issues on existing equipment;Provide customers with training on how to operate and maintain equipment;Communicating with customers to resolve technical issues by phone, fax, and email; Performing final quality check of new equipment from factory floor before being.

Master Of Business Administration - Mba, Project Management

Bs Industrial Management