•Supporting and optimizing a maturing GTM Strategy for the enterprise and expand sales motion. With a focus on sales methodology via Force management, new sales staging and the utilization of our tech stack(SFDC, Outreach, Gong, Tableau, ZoomInfo, LinkedIn Navigator, Opp Manager)•Providing and creating data analysis, reporting and insights of our KPIs to senior sales leadership. Including dashboard creation, QBR slide decks, TAM analysis and AOP guidance•Managed territory alignment and creation for sales reps focused on equability of accounts utilizing a CapDB scoring methodology•Implemented sales scorecards for easy stack ranking, identifying weaknesses and strengths within the core group of sellers•Lead systems training for sellers on new functionality of our tech stack•Continued focus on scalability and process as we see continued growth of 40% YoY and company size double in the past 1.5 years• Helped develop teammates across multiple functions of business accumen

 Diligently drove systematic and automated approaches to provide scalability of current procedures over multiple lines of business. Produced a multi-tier reporting structure and data collection to provide quick key business insights for business units, assisted in achieving overall deployment goals of 110% and 101% for the past 2 years. Reduced the manual effort of collecting data via non-systems of record with no integration in reporting tools; effectively lowered the manual effort from ~40 hours weekly to ~4 hours weekly for multiple individuals across departments equaling a 90% decrease in level of effort Created a standard global approach to capturing deployment data, reporting data and utilization of data by establishing sales and operations enablement across all GEOs; allowed a global forecast and QBR that reported a valid comparison across all GEOs and segments which led to a 25% increase in deployment year over year. Designed Tableau dashboards for business insights and compliance reporting; identified sales opportunities and strategic marketing plays via data and collaborated with system engineers, delivery teams, and Customer Success to drive all deployment interaction into systems of record.

 Successfully established policies, streamlining, and processing documentation while driving business initiatives for key partnerships and supporting their common business objectives.  Efficiently updated a backlog of 18K customer service inquiries that were tied to the certification process, treated the main issues by hiring, and training 22 contractors who reduced volumes of backlog; cut response time from weeks to same day within a month and decreased training times from 1 ½ week to 2 days with new documents and a shadowing technique. Moved data for all education and certifications from the 17 manually maintained Excel documents, each with 20K lines, to the Learning Management Systems by creating universal IDs per individual with assigned numbers on account creation; reduced case creation from 39K to 16K, a reduction of 59%. Established a self-help portal and guidance for end users by implementing a knowledge base with the documentation for each of the issues customers needed to solve Discovered a $50M delta between the system of record when auditing the credit backlog, partnered with finance and IT closing the loop between the systems, verified all affected accounts manually to ensure correct reporting. This action and prevention eliminated a repetition of issues, and auditing was changed to a monthly audit policy to verify that there were no repeated issues.

Manage our customer service department for Global Certification Operations. Project manage automations, Responsible for reporting and metrics to upper management. Business leader for cross departmental meetings and collaborations.

 Drove internal efficiency projects by overhauling processes, automating reporting, and streamlining communication to the field to improve workflows across departments. Reduced workload by 90% of manual tasks after allowing all sales support operations to allocate tissue.  Solved a need for reporting availability for inventory management and production by working with IT, supply chain, and procurement teams to build out reporting to allow seeing donors, processing sales and upcoming surgeries; resulted in increasing compatibility and surgery requests to the ever-changing supply which increased profit and decreased lead times.

• Managed and sold IT solutions to 246 medium/large corporate accounts • Consulted with clients on all business IT implementations from planning and installation to maintenance • Researched and presented information on economic status of sales territory to regional and territory managers • Facilitated customer-facing red carpet events to develop and maintain long lasting client relationships • Trained in multiple technology fields and sales strategies through CDW’s rigorous training academy