• Product Manager and Development Manager for numerous CCaaS & SaaS web and mobile app products, including multi-modal WebRTC, Voice contact center, Chat and SMS AI and Voice AI applications for numerous Fortune 100 companies• Managed API and product integrations of our Chat AI product with IBM Watson Assistant and Voice AI product with Five9 AI IVR. • Managed productization and deployment of AT&T IPTF service to flow to multi-modal AI IVR and Chat contact center, that included salesforce integration, API integration, screensharing and co-browsing • Managed customer relationship and building of 1,800 location IVR for national car rental company with over 3 million calls per month• Work with billing with custom billing interfaces to Logisense and partner API and feeds• Key interface to sales, design, marketing and operations• Manage roadmaps, pricelists, development schedule, training and support process • Write high level Jira epics for features and functionality improvements • Conduct demos and sales presentations with Sales Engineers and Account Managers with partners and corporate customers • Manage and develop the partner sales channel• Edit and have final approval on admin and user guides and videos• Work with operations and support on corporate customer issues

• Responsible for designing and implementing product and service solutions for existing and potential company clients for Digital Signage and Communications company• Managed relationships and key projects for high profile clients including New York University Langone, The United States Postal Service, Washington DC Transit Authority and numerous educational and health care industry firms• Produced quotes, SOW’s, contracts and sales material to support sales and fulfillment efforts• Managed development and marketing of XTend, the company’s emergency notification and corporate communications Android and IOS mobile application

• Responsible for managing all marketing, traffic, ecommerce, and audience development activities of career web site and publisher with 1.2 million unique monthly visitors and over one million members.• Managed all company ecommerce products, including content membership, resume and career services, online and hard copy book sales, and job postings• Designed and implemented email system for marketing to list of over several million email addresses• Revamped entire email marketing media and schedule, which increased response rate by 45%• Increased membership sign-up rate utilizing Website Optimizer, reducing cost to acquire new member by 38%• Chose and managed SEO/SEM firm with budget of almost $1,000,000 per year, reducing CPC by 45%

• Managed IT staff of 25 developers, network engineers, managers and support staff • Member of Executive Committee, reporting to CEO. • Responsible for all IT purchases, including hardware, software and services.• Managed building of IBM Websphere portal site with $4,000,000 budget over a period of one year• Designed and implemented 500 table database migration from Oracle to Mysql • Designed and managed transition of website from Cold Fusion to Java/WebLogic, including extensive database redesign and data migration.• Designed and built database for website, reporting systems, accounting, member and sales lead management. • Conduct final interviews, determine salaries and make all IT hiring and termination decisions.