I delivered auto body parts to body shops. I was injured on the job, thus the gap in employment to date.

I tested.... games

I would pick up loads and transport them to a processing facility

Served as PC Technician for locally owned businesses as well as customers in their homes. Interfaced with customers to identify needs, field questions, and facilitate sales. * Rebuilt/built PC's for customers.* Installed software, trouble shot installation issues.* Troubleshot problems with small networks (1-10 PC's), and any hardware issues.

Answered phone calls from clients/customers in regards to the Coinstar Kiosk with repairs, refunds or general questions. I would also answer emails from Redbox customers in regards to refunds.

Assisted clients over the phone with machine issues. I also assisted customers with any issues that they may have had with the Coinstar machine. Created shortcuts to be able to open a Lotus Notes document from an Outlook email.

Serve as Financial Service Representative for a major wireless company providing service in 46 states as well as 5 international countries. Collaborate with Financial Service Supervisor to create strategic plans to enhance customer satisfaction. Provide employees with tools to maintain and increase service levels to external customers.* Answer questions concerning billing, price plans and equipment.* Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.* Increased employee knowledge by assisting with development and implementation of company policies and procedures.* Enhanced employee performance and attendance through daily mentoring and one-on-one discussions.* Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from customers.

Answered phone calls from Customers requesting assistance with billing charges, plan updates or starting service.

As CIA, handled customer issues and questions with their personal PC as well as assist them with purchases.* Investigated and resolved customer concerns in collaboration with other coworkers. Provided measurement on volume and trends to determine agency education needs and improve customer satisfaction and retention.* Participated in implementing new paperless process, resulting in streamlined operations.* Dramatically enhanced customer-satisfaction ratings by expediting all repairs/installs and ensuring a high degree of accuracy.

Recruited to provide top-notch service to external customers. Answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity.* Selected to coach and mentor new customer service representatives for new positions.* Achieved perfect score on all phone monitors throughout tenure.* Received Customer Service Award for outstanding track record of positive customer feedback.

I would process orders over the phone from customers as well as try to get them to buy more items. I seemed to be good at having people buy than they originally called in to order.

Sold cars, trucks and vans to customers.