Todd Luzader Email & Phone Number

Olathe, Kansas, United States

Olathe, Kansas, United States

• Led three teams focused on strategic support and execution of new initiatives and technologies, background check adjudication for the nationwide agency force, and a liaison team between Service Operations and.
• Drove operational and strategic results through automation, self-service capabilities, reducing escalations, and proactive change communication.
• Steered automation to reduce 75% of the manual processing workload in the background check adjudication process, saving approximately 160 hours per month.
• Implemented a behavior-tracking program based on feedback from Employee Engagement Surveys to document behavior issues. Partnered with Legal and Distribution to address issues over 360 instances in a 6-month period.
• Created a Power BI Dashboard to track project capacity and status, success metrics, and initiatives that save time and money.

Olathe, Kansas

• Established a team dedicated to agent-to-agent acquisitions, managed staffing, and forecasting, and provided technical and operational support nationwide to achieve company goals and ensure a positive customer.
• Oversaw the processing of 55-60 monthly acquisitions, saving the company millions in Contract Value payments and benefiting outgoing agents with agency commission rights sales of an average of 1.5 times their Contract.
• Enhanced the productivity of the team by creating a self-service reporting program, available 24 hours a day, for staff across the country, later created into a Power BI Dashboard.
• Led two Kaizen reviews as a Business Sponsor over the acquisition process to ensure that lean methodologies streamline activities and enhance the customer experience. Resulted in time savings of 100 hours per month.

Olathe, Kansas

• Provided analytical, operational, and technical support to Field Leadership for achieving company objectives and goals.
• Supported questions around the agency life cycle, and policy movement, and handled all compliance requests.
• Managed all record management requests related to litigation against the company as the department lead.
• Completed the Field Sales Program selling 40 Property/Casualty policies and 4 Life Policies.

Olathe, Kansas, United States

• Managed multiple claims teams investigating standard and non-standard automobile policy claims.
• Led 6-10 supervisor teams, totaling 65 employees.
• Built a team of 200 employees to handle non-standard automobile claims.
• Focused on maintaining quality and meeting Service Level and Quality Assurance agreements for claims handling.
• Organized meetings focused on improving processes to better train employees, ensure quality control, and optimize field operations.

Olathe

Led a claims team responsible for non-auto liability investigations and property claims settlements.Focused on maintaining quality and meeting our Service Level and Quality Assurance agreements for claims handling.

Olathe

Responsible for handling Standard coverage and liability claims investigations.Maintained a focus on the timely handling of all assigned claims, accurately and efficiently. Worked to support others with questions and helped train new staff as a mentor.

Kansas City Metropolitan Area

Responsible for the general supervision of all store operation functions by following the company's policies and guidelines. Including staffing, scheduling, merchandising, vendor relationship, and budgeting.