Todd Lydell Email & Phone Number

United States

Perform quality control checks and issue scorecards on Novitas Solutions Medicare Part B telephone representatives. Coach reps as needed.

Mechanicsburg, Pa

Medicare Part B Appeals Representative – Written and Telephone

Harrisburg, Pennsylvania

• I was part of a core group that designed the System Development Life Cycle for a large state agency. • I am able to establish intimate working relationship with builders, architects, testers, and end-users.• I have limited SAS experience.• I have technical writing experience having written many of the procedures used by the Systems Development, Loan Operations, and other departments of a large scale agency.• I was the database administrator for the Lotus Notes Governance Change Request System for the Pennsylvania Higher Education Assistance Agency (PHEAA).• I managed the deployment of source-code through scheduled and emergency releases for four systems.• I worked directly with IT developers and architects.• I have management experience, completing all the necessary performance evaluations and team building for up to seventeen staff-members.• I gathered, reviewed, recommended, and wrote user specifications. I tested changes for enhancements to Change-Request databases. This is the engine that guides the deployment of code to systems.• I have extensive Microsoft Excel experience.

High School Diploma

Education record