Technology Delivery Leader, at a Service Provider Organization, for for Farm Credit. We were transforming the Application Development, Application Integration, Data, Security, Infrastructure and Operations Platforms to Modern Cloud Platform in Azure. This was Business and Business Customer facing role. This role resembled Agile Product Management, Product Owner and Customer Success accountabilities. My role largly focused on strategy, coordinating, relationship building and delivery with SunStream Technology Leadership, Enterprise Architecture and Customer Executives. Direct report of CIO.

• Served as a mentor, coach, and champion to many mentees throughout the organization, developing individuals to achieve their maximum potential• Leveraged various cloud platforms including Oracle, Amazon Web Service (AWS) and Microsoft Azure for business specific use cases• Acted as strategic partner with business Contact Center Operations, Sales, HR and Marketing areas to ensure business needs were understood and solutions met needs consistently• Led and managed architecture, engineering,, operational,, development teams of 150+ individuals, internal and external including Infrastructure, and IT Services (65 FTE’s) and contractors (85+)• Managed effective vendor relationships and over 300 technologies• Mobilized workforce of over 2,000 individuals including ~200 contact center agents from corporate to remote within 2 weeks due to COVID-19. Project success was highlighted in the Star Tribune• Increased maturity for on-premise data center, reducing risk and providing service level that closely matched colocation data center offering a highly available, disaster recovery footprint that was cost beneficial to business• Developed staffing plan and model for Desktop, Telecom and Contact Center, Network and Remote Access, Compute and Storage, Data Center, Database, Application Performance, IT Services (ITIL team) Service Desk and Infra Architecture• Developed and grew effective teams to build multi-year IT roadmaps for Infrastructure and IT Service domains. This included lifecycle management, growth, and transformational initiatives• Renegotiated and managed Microsoft Enterprise Agreement (EA) and Server and Cloud Enrollment (SCE)• Managed Oracle, Microsoft, ServiceNow, Cisco, Avaya, Nutanix and HP purchases and contracts• Managed Capital and Operating Portfolio of over $20M annually• Brought in new pipeline and resource planning platform that transformed how the IT department managed work for our businessDirect report to the CIO.

• Primarily responsible for voice/data network, contact center, desktop/remote access, data center, servers and storage - technologies/people/processes...• Played role as a portfolio manager for contact center business partners. Planned and executed a multi-year technology roadmap to modernize and standardize the technology footprint. Communication channels included voice, email and web chat.• Managed telecom, network and contact center engineer team• Renegotiated and redesigned telecom network contracts for increased bandwidth and increased trunk utilization which successfully supported business growth• Developed and executed multi-year business and IT roadmap for network, telecom and contact center toolsets• Created and managed both capital and expense budgets• Established strong relationships with business supervisors, managers, leads and directors within multi-segment contact centers• Drafted and shared multi-segment contact center transformation strategy and executed the plan; modernizing platforms well ahead of business demands. We were then able to turn on a brand-new communication channel for business very quickly after the roadmap and new flexible architecture were complete• Leveraged sourcing strategies to meet business demand with non-critical contact center functions• Transitioned many architectural duties to team members that were capable and willing to grow in their careers

• Served as Enterprise Architect within the Desktop, Telecom and Contact Center, Network, Server and Storage Compute, Data Center, Database Administration, Monitoring and Performance, IT Services and Service Desk technology domains• Acted as Infrastructure representative for Architecture Technology Center of Excellence• Insourced enterprise infrastructure from a managed services arrangement to a hosted multi-data center design• Instrumental member of Senior Management Budgeting process and network contract negotiations• Delivered Medica first Network Operations Center (NOC)

• Accountable for Plan/Design of Network Infrastructure including, but not limited to Wired/Wireless/Firewall Infrastructure, Campus/Data Center Cabling, Remote Access. Technical lead in Data Center relocations. Infrastructure Security liason. • Played a role in developing project delivery lifecycle. • Moved in and out of Enterprise Solution Architecture, periodically, assisting business partners score and understand technologies that solved business problems. • Worked extensively with Security, Risk and Disaster Recovery areas to reduce risk across the enterprise. • Chosen as one of three IT employees to deliver IT innovative business initiatives and had dotted line directly to CTO.• Served as a Solution Architect within the data network, remote access, voice, video, mobility, and firewall technology domains• Acted as Team Lead for design and installation within technical domains• Provided Tier 3 Support for production problems within technical domains• Instrumental member of Senior Management Budgeting process and network contract negotiations• Managed four employees as well as provide technical direction to a 50-person department• Served as Technical Project Lead on a four-day 3,000 sq. ft. data center move• Designed and executed a highly available / business continuance / disaster recoverable data, voice, and wireless infrastructure with second data center• Evaluated, designed, and installed wireless Network Access Control (NAC)• Migrated data center colocation facilities multiple times

• Promoted to Senior Engineer after passing CCNP classes in two years• Provided Tier 1-3 support for production problems surrounding LAN/WAN/remote access• Built initial Blue Cross Blue Shield of MN Disaster Recovery Data Center• Participated in on call rotation for support of LAN/WAN/MAN/Remote Access/Firewall• Provided support for physical fiber and copper cabling throughout campus• Adhered to tight deadlines and timely response to projects given on a short notice