Todd Mackinnon Email & Phone Number

Portland, Oregon Area

• Identified the best and cost effective solution to clients’ needs through conducting thorough assessment of the existing technical problems.• Coordinated with telecommunication providers regarding voice and data circuit availability and implementation for clients, as well as with technical contractors and direct project.• Explored solutions to provide clients with beneficial and affordable problem resolutions.• Efficiently recorded and discussed complete network topography to clients and facilitate contract bids for clients.• Maintained constant coordination with information technology sourcing service providers.

Portland, Oregon Area

• Provided English Support for Asia Pacific region.• Worked collaboratively with the Quality Assurance and Development in improving products as well as with enterprise IT departments in tracking root causes of issues and recommended solutions.• Assisted customers in analyzing and monitoring Active Directory, file Systems, VM Ware, MS SQL, Oracle, MySQL, Routers, Firewalls and other Network Devices.• Assisted customers in implementing File Integrity Monitoring and Policy Compliance.• Recreated customer issues and assisted in creating solutions to meet customer needs.• Handled complex clients and technical issues; determined network routing issues through troubleshooting.• Handled complex clients and technical issues; determined network routing issues through troubleshooting.• Acquired excellent skills and knowledge in wide variety of Operating systems and troubleshooting skills including Windows 2000, XP, 2003, Vista, 7, 2008, 2012, 8, 2016 Solaris, AIX, HPUX, and Linux.• Supported Tripwire Enterprise and Tripwire Log Center.

Hillsboro, Or

• Worked collaboratively with the Quality Assurance and Development in improving products as well as with enterprise IT departments in tracking root causes of issues.• Acquired excellent skills and knowledge in wide variety of Operating systems and troubleshooting skills including Windows NT, 2000, XP, 2003, Vista, 7, and 2008, Solaris, AIX, HPUX, and Linux.• Assisted with Serena’s PVCS Tracker and SBM Server applications to interface with common ODBC platforms Oracle, MSSQL, and Sybase.• Administered Simple Object Access Protocol (SOAP) in navigating operating systems.• Developed resolutions to existing issues through Lightweight Directory Access Protocol (LDAP) and rendered support in troubleshooting Build Issues.• Played a pivotal role in administering a self-managed team supporting Polytron Version Control System (PVCS) Professional Suite, including PVCS Version Manager and SBM Server.• Identified issues with Tables in the Oracle an MSSQL platforms with PVCS Tracker and SBM Server and made corrective actions on supported releases of MSSQL versions 2000 through 2008 and Oracle 8 through Oracle 11.• Rendered assistance in integrating RICH and SCC integrations in various development environments as well as PVCS Version Manager on Windows, Linux, AIX, HPUX, and Solaris operating systems.• Handled complex clients and technical issues; determined network routing issues through troubleshooting.• Installed and configured Oracle native ODBC and JDBC drivers to allow SBM Server to use IIS ISAPI extensions and Apache Tomcat running as a Windows service.

Hillsboro, Or

• Recorded Sarbanes-Oxley (SOX) Controls on various financial applications; created and compiled procedures to maintain Sarbanes Oxley (SOX) activities.• Drafted standardized report templates for Sarbanes Oxley (SOX) reports for current financial client-server applications for transition to the Operations Department.• Supervised all facets in handling the first system that achieved 100% Sarbanes Oxley (SOX) compliance.• Coordinated with the Internal Audit Team to support the identification of methods that is in adherence to Sarbanes Oxley (SOX) Controls.

Portland, Oregon Area

• Coordinated development of products with the Development Team; assisted sales staff during product demonstrations and product education.• Provided expert oversight to the installation and configuration of security equipment that includes Cisco Routers, Cisco Pix Firewalls, Cisco CSS content delivery switches, and Cisco IDS system• Directed two T1s and a PRI as part of the telecommunications circuit.• Instituted numerous VAR contacts and defined a script for crises call center.• Managed office LAN comprised of T1 direct Internet access and firewall, including in-house Exchange email solution, IIS Web Server, and SQL Server.

Beaverton, Or

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

Business Information Systems

Education record