Todd Macphee Email & Phone Number

Gilford, New Hampshire, United States

Framingham, Massachusetts, United States

•Receive incoming telephone calls, emails or eChat from customers needing assistance with existing accounts, products/services information and new account opening. •Perform outbound calls to customers in connection with specific service requests, to welcome them to new services and answer questions. Outbound will also be made to meet sales goals and objectives as determined by Bank. •Use telephone, Internet, email, eChat, and word processing tools to communicate with the customers verbally and in writing, both electronically and on paper.•Respond to customer inquiries by telephone, email, and eChat in an effective, courteous, professional and efficient manner. •Handle questions and product inquiries from customers; recommends appropriate products and places orders for customers. •Handle complaints and other customer requests; welcomes customers to Bank’s website, products and services. •Research customer issues and/or refers to proper personnel. •Perform file maintenance of customer account information and processes requests. •Perform risk assessment of electronic channels including, but not limited to remote deposit capture, online banking ACH origination, and debit card transactions. •Provide technical support for online banking, mobile banking and MRDC. This includes password resets, online banking registration issues, and processing of checks deposited remotely. •Use online account opening website to assist customers •Perform all duties in accordance with prescribed regulatory compliance guidelines.

Framingham

Enforced rules of Lifetime Aquatics and performed water rescues, resuscitation, and injury treatment.Served the opening shift 5 times/week (4:00am – 10:00am) and maintained cleanliness of the aquatic facility.

Assisted students and staff by resolving technological issues (software & hardware) by phone or in-person

Greater Boston Area

Bachelor'S Degree, Computer Science

Computer Science

Computer Science