Todd Maddison Email & Phone Number

Oceanside, California

Oceanside, Ca

Project management services to leverage decades of experience in process examination, implementation and improvement.Available to amplify your own business leaders' skills and talents to help your business improve, grow, or just solve a problem.Your people have work to do, let TM Consulting do the detail work for you!

Irvine, Ca

Management of critical projects for Toshiba's Business Solutions Division.Support of development needed to fulfill key account requirements.Process and procedure documentation and efficiency improvements.

Irvine, Ca

Transitioned Visual Products (consumer electronics) onsite authorized service network management from the former Toshiba America Consumer Products (TACP) facilities in Lebanon TN to Toshiba America Information Systems (TAIS) in Irvine CA. Currently managing administration of TAIS Service Partner network (both PC and CE.) Also responsible for service relationship with key strategic retailers (Best Buy, Sears, Frys...), key metric reporting and management, business-side project lead on Service related IT development projects, identification and implementation of service process/procedure enhancement and cost reduction opportunities, etc, etc.

Greater San Diego Area

Launched company from the ashes of the former Tweeter Home Entertainment Service division post-bankruptcy. Rapidly grew the business from a 6 person single-region operation with $700K annual revenues to 20 employees doing over $3M in business from three states, providing on-site television and home theater system service in over 1000 zip codes..Qualified TechExpert for elite level recognition by most major manufacturers, including Mitsubishi Diamond, Sony Excellent Servicer, Sharp Aquos Advantage, and Pioneer Elite.Key service provider for several extended warranty programs, including ServiceNet, Warrantech, The Warranty Group, Assurant, and others.Developed relationships with large retailers, including Frys, Conn's, and other major retailers, to either become their primary service provider in our markets or extend their reach into markets not covered by their own service.

Hired to organize and manage the growth of Tweeter Service during it's most active acquisition/expansion phase. Became part of the executive team that helped grow Tweeter Service's revenues to over $20M/year during the late 00's. Responsible for operational management of Tweeter's national service division, which ultimately encompassed 200+ employees in seven regional offices responsible for providing exceptional service to customers in 22 states and accomplishing over 100,000 repairs annually. Also responsible for national Service IT projects (including some call center process management), compensation plan development, SOP design and implementation, and all manufacturer and extended warranty service agreement negotiations.

Seattle, Washington

Oversaw Magnolia Hi-Fi's nationally recognized, award winning Service operation during the company's major growth period - expanding from 7 stores in the early 90's to 15 stores in multiple regions by the year 2000, ultimately helping to make it an attractive acquisition for Best Buy.Reduced overall service turnaround time from 3+ weeks to 6 days or less while maintaining repair quality at outstanding levels.Worked with manufacturers and extended warranty companies to implement programs to improve service delivery through larger self servicing dealers.Maintained profitable balance sheet (one of the only members of the Professional Retailers Organization to successfully run service as a profit center) throughout the decade.Negotiated many service agreements with manufacturers and extended warranty companies to bring about mutually satisfactory terms and conditions.Managed design and transition of service facilities from prior building in south Seattle to new facility in Kent, WA.

During the 1980's Nakamichi was the Rolls Royce of cassette recorders, selling product that began at a level other manufacturers considered "high end" and moved upward to $6,000 gold plated machines.I managed the national customer service operation and parts network during the peak of Nakamichi's business, maintaining their reputation for producing and supporting the best of the best in high end audio equipment.

Education record

Physics