Todd Madlock Email & Phone Number

Tulsa, Oklahoma, United States

Remote

• Train, teach and support Field Adjusters and staff on all claim matters. Xactimate, XactAnalysis, Symbility, MS Office, email, coverage determination, damage recognition, adherence to carrier guidelines• Manage Customer SLA’s• Manage Quality Assurance standards• Technical writing of SOP\SOW documentation, samples available upon request • Training and teaching field adjusters in the onsite “Help Room” during hurricane Ian• Train, coach and direct field adjusters and staff members• Work closely with the QA team to identify estimating and scoping issues and provide corrective training to the adjuster• Utilize XactAnalysis reporting to determine compliance• Subject matter expert in Xactimate and XactAnalysis• Remote position with CAT site travel as needed

Sand Springs, Oklahoma, United States

Managing Member• Responsible for all operations• Develop and maintain SOPs for 5 companies• Maintain Compliance with all applicable local, state, and federal laws and regulations• Develop and maintain vendor accounts and relations• Maintain AR \ AP• Motivate, train, and teach office, labor, and sales staff• Develop exceptional products

Tulsa, Oklahoma, United States

• Train, teach and support Field Adjusters and staff on all claim matters. Xactimate, XactAnalysis, Symbility, MS Office, email, coverage determination, damage recognition, adherence to carrier guidelines• Manage Customer SLA’s• Manage Quality Assurance standards• Provide excellent customer service• Utilize XactAnalysis Reports and internal reporting to determine compliance• Travel to ‘on-site’ storm locations (50 to 75% travel)• On-site CAT office setup and staffing either in the Carriers location or at another location• Work closely with the QA team to identify estimating and scoping issues and provide corrective training to the adjuster• Technical writing of Xactimate SOP\SOW documentation, samples available upon request • Subject matter expert in Xactimate and XactAnalysis• Train, coach, direct adjusters and staff members• Onsite “Help Room” host for Xactimate, estimating, and scoping help during an event• Build relationships with adjusters and customers• Write/review, collaborate claim files to ensure timelines are met• Assist with recruitment and deployment of adjusters• Hold Account and\or Storm orientation meetings as needed• Communicate with client personnel and adjusters• Maintain adjuster web portal to communicate Client Guidelines and “how to” documents and videos

Tulsa, Oklahoma, United States

Field IT Director• Train, teach and support Field Adjusters and staff on all technical matters.Xactimate, XactAnalysis, Symbility, MS Office, email, Google services. Responsible for Desktop Support of local and remote computers in a Windows environment, up to 300 nodes, including break\fix issues and virus\malware remediation. Hardware as well as software support.• First call resolution and issue ownership.• Subject matter expert in Xactimate and XactAnalysis.• Travel to storm site (50 to 75% travel) to perform support tasks and training for field adjusters, work with local telephone and internet providers, as well as hotel chains to ensure connectivity for employees in the field.• Onsite “Help Room” host for Xactimate, estimating, and scoping help during an event• Technical writing of SOP\SOW documentation, samples available upon request• Expert in Xactimate and XactAnalysis training\troubleshooting\workarounds• Hiring and training temporary Support Reps during peak times, up to 10 techs, and balancing the workload throughout the team.• Work closely with the development team to build new tools and automation.• Support a wide variety of peripherals, including networking, printers, smart phones, and other devices.• Support and maintain Microsoft Server 2003, 2008, and 2008 R2, including Active Directory.• Install, configure, and support Exchange server 2008 and 2010.• Troubleshoot and repair Microsoft Office 2003, 2007, 2010, Office 365.• Build, configure, and deploy virtual desktops and servers utilizing VMWare Vsphere.• Teach\train non-technical users to use complicated, technical adjusting software, including developing workflows and writing highly detailed how-to documents. Samples upon request.• Develop and maintain working relationships with client IT departments as well as vendor IT departments. This includes managing and maintaining working relationships with large insurance companies and software vendors such as Xactware and Symbility.