Todd Madlock Email & Phone Number

Tulsa, Oklahoma, United States

Remote

• Train, teach and support Field Adjusters and staff on all claim matters. Xactimate, XactAnalysis, Symbility, MS Office, email, coverage determination, damage recognition, adherence to carrier guidelines
• Manage Customer SLA’s
• Manage Quality Assurance standards
• Technical writing of SOP\SOW documentation, samples available upon request
• Training and teaching field adjusters in the onsite “Help Room” during hurricane Ian
• Train, coach and direct field adjusters and staff members

Sand Springs, Oklahoma, United States

• Managing Member
• Responsible for all operations
• Develop and maintain SOPs for 5 companies
• Maintain Compliance with all applicable local, state, and federal laws and regulations
• Develop and maintain vendor accounts and relations
• Maintain AR \ AP

Tulsa, Oklahoma, United States

• Train, teach and support Field Adjusters and staff on all claim matters. Xactimate, XactAnalysis, Symbility, MS Office, email, coverage determination, damage recognition, adherence to carrier guidelines
• Manage Customer SLA’s
• Manage Quality Assurance standards
• Provide excellent customer service
• Utilize XactAnalysis Reports and internal reporting to determine compliance
• Travel to ‘on-site’ storm locations (50 to 75% travel)

Tulsa, Oklahoma, United States

• Field IT Director
• Train, teach and support Field Adjusters and staff on all technical matters.Xactimate, XactAnalysis, Symbility, MS Office, email, Google services. Responsible for Desktop Support of local and remote computers in a.
• First call resolution and issue ownership.
• Subject matter expert in Xactimate and XactAnalysis.
• Travel to storm site (50 to 75% travel) to perform support tasks and training for field adjusters, work with local telephone and internet providers, as well as hotel chains to ensure connectivity for employees in the.
• Onsite “Help Room” host for Xactimate, estimating, and scoping help during an event