Todd Mcbroom Email and Phone Number
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Retail Operations Director / District Manager / Call Center / Customer Service I have a broad level of experience in both RETAIL and CUSTOMER SERVICE, including overseas oversight of contact centers, including e-commerce, guest relations, social media, procurement and vendor relations. Retail director experienced in Grocery, Pharmacy, c-store, and specialty retail, including off-price operations and pet industry.An energetic, effective and visionary organisational leader, who believes that “good enough” is never good enough. Passionate in helping others achieve their potential through ensuring that well-being and integrity are supported by inspiration and curiosity.Strengths: Visionary leadership; Ability to create a workplace culture that inspires and motivates; Effective management and delegation; Understanding of a multi-faceted business operation; Strong financial acumen; Accurate business planning; Results Driven; Risk taker.Skills: ▪ Retail Operations Leadership ▪ Process Improvement & Optimization▪ Shrink Prevention & Expense Control ▪ Project & Program Coordination▪ Customer Relations & Satisfaction ▪ Best Practice & Standard Compliance▪ Performance & Productivity Enhancement ▪ Inventory Controls & Management▪ Talent Recruitment & Engagement ▪ Financial Planning & Accountability ▪ Procedure & Policy Development ▪ Team Leadership, Training, & Mentoring
Destination Pet
View- Website:
- destination-pet.com
- Employees:
- 14
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Destination PetTexas, United States
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Regional Operations ManagerDestination Pet Apr 2022 - PresentHigham Ferrers, Gb• Managed Veterinary Clinics and Pet Boarding Facilities in DFW, Arkansas, and Louisiana.• Oversaw P&L of $4M annual revenue, achieving 7% sales growth in the past year.• Led recruitment of Store Leadership and Veterinarians for Destination Pet.• Conducted Leadership Development and Training programs for staff.
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Director Of OperationsKibble Pet Llc Aug 2020 - PresentDallas, Texas, Us• Directed company operations of a high-end pet salon business, collaborating with the board of directors for financial planning and business updates.• Presented monthly, quarterly, and annual spending reports to the CEO, ensuring transparency and accountability.• Coordinated successful media campaigns on Google, Facebook, and Instagram, enhancing brand visibility and customer engagement.• Built a new service model, product model, and fee structure, resulting in a remarkable 400% sales growth over the prior year. -
Director Of Retail OperationsTuesday Morning Jun 2015 - May 2020New Jersey, New Jersey , UsOperations LeaderOversaw 14 districts and 225 locations across 6 states, reporting to the VP of Stores and Store Operations. Led initiatives to enhance sales, profitability, and operational standards for the region.•Boosted Merchandise Turns: Collaborated with Divisional Merchandising Managers to optimize inventory selection and store layouts, driving higher sales volume while maintaining cost efficiency.•Restructured Inventory Processes: Revamped inefficient inventory workflows, resulting in a 15% improvement in productivity and a 30% reduction in travel and hotel expenses.•Developed Store Leadership: Focused on talent acquisition and development, selecting and mentoring key store personnel to create a sales-driven, cost-conscious culture.•Shrink Reduction: Conceptualized and launched a monthly touchpoint process for district managers to raise awareness around shrinkage, contributing to a $500,000 reduction in losses. -
Director Of Customer RelationsPetco Animal Supplies, Inc. Jan 2010 - Jun 2015San Diego, California, UsPromoted to supervise customer relations for 1300 stores and direct two overseas call centers with 500 associates. Managed monthly presentations to executive board leadership on the development of strategies and processes to improve overall customer experience. Helmed contract negotiations with third parties associated with the contact center. * Spearheaded redesign of the contact center agent training program, leading to significant improvement in contact center service scores form 2 to 4 out of a possible 5.* Mounted strategies that reduced negative impact on company's brand during animal care incidents through improving communication flow for all leaders, resulting in quick resolution with minimal outside press. * Championed restructuring if reports on open calls to improve response time, slashing the time needed to resolve a guests concern from 9 days to 2 days. -
District ManagerPetco Animal Supplies, Inc. Jan 2010 - Feb 2013San Diego, California, UsBrought onboard to supervise ~34 stores in Dallas and Houston TX. Directed and led a staff of 10 managers in developing strategic plans to improve underperforming stores in the region. Conducted training for new district managers. * Demonstrated exceptional long-term succession planning ability by developing a Store Manager to serve as a District Manager, ensuring a seamless transition to a director role. • Led region in driving results finishing #1 in audit scores, animal adoptions, employee recognition and sales growth.• Pioneered shrink reduction program, resulting in the reduction of shrinkage for entire company and awarded the top leadership award by CEO.
Todd Mcbroom Skills
Todd Mcbroom Education Details
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Texas State UniversityManagement
Frequently Asked Questions about Todd Mcbroom
What company does Todd Mcbroom work for?
Todd Mcbroom works for Destination Pet
What is Todd Mcbroom's role at the current company?
Todd Mcbroom's current role is Retail Operations | Multi-Unit Leader | Director of Customer Experience | Leadership Development | P&L Analysis and Action Planning | Expense Management.
What is Todd Mcbroom's email address?
Todd Mcbroom's email address is tm****@****aol.com
What is Todd Mcbroom's direct phone number?
Todd Mcbroom's direct phone number is +185820*****
What schools did Todd Mcbroom attend?
Todd Mcbroom attended Texas State University.
What skills is Todd Mcbroom known for?
Todd Mcbroom has skills like Leadership, Shrinkage, P&l, Visual Merchandising, Big Box, District Management, Human Resources, Store Operations, Executive Management, Retail, Profit, Sales.
Who are Todd Mcbroom's colleagues?
Todd Mcbroom's colleagues are Dez Traylor, Adam Green, Wanda Reese, Alicia Amey, Bryan Smith, Paris Hope.
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