Todd Mcbroom Email & Phone Number

Texas, United States

Texas, United States

Higham Ferrers, Gb

• Managed Veterinary Clinics and Pet Boarding Facilities in DFW, Arkansas, and Louisiana.• Oversaw P&L of $4M annual revenue, achieving 7% sales growth in the past year.• Led recruitment of Store Leadership and Veterinarians for Destination Pet.• Conducted Leadership Development and Training programs for staff.

Dallas, Texas, Us

• Directed company operations of a high-end pet salon business, collaborating with the board of directors for financial planning and business updates.• Presented monthly, quarterly, and annual spending reports to the CEO, ensuring transparency and accountability.• Coordinated successful media campaigns on Google, Facebook, and Instagram, enhancing brand visibility and customer engagement.• Built a new service model, product model, and fee structure, resulting in a remarkable 400% sales growth over the prior year.

New Jersey, New Jersey , Us

Operations LeaderOversaw 14 districts and 225 locations across 6 states, reporting to the VP of Stores and Store Operations. Led initiatives to enhance sales, profitability, and operational standards for the region.•Boosted Merchandise Turns: Collaborated with Divisional Merchandising Managers to optimize inventory selection and store layouts, driving higher sales volume while maintaining cost efficiency.•Restructured Inventory Processes: Revamped inefficient inventory workflows, resulting in a 15% improvement in productivity and a 30% reduction in travel and hotel expenses.•Developed Store Leadership: Focused on talent acquisition and development, selecting and mentoring key store personnel to create a sales-driven, cost-conscious culture.•Shrink Reduction: Conceptualized and launched a monthly touchpoint process for district managers to raise awareness around shrinkage, contributing to a $500,000 reduction in losses.

San Diego, California, Us

Promoted to supervise customer relations for 1300 stores and direct two overseas call centers with 500 associates. Managed monthly presentations to executive board leadership on the development of strategies and processes to improve overall customer experience. Helmed contract negotiations with third parties associated with the contact center. * Spearheaded redesign of the contact center agent training program, leading to significant improvement in contact center service scores form 2 to 4 out of a possible 5.* Mounted strategies that reduced negative impact on company's brand during animal care incidents through improving communication flow for all leaders, resulting in quick resolution with minimal outside press. * Championed restructuring if reports on open calls to improve response time, slashing the time needed to resolve a guests concern from 9 days to 2 days.

San Diego, California, Us

Brought onboard to supervise ~34 stores in Dallas and Houston TX. Directed and led a staff of 10 managers in developing strategic plans to improve underperforming stores in the region. Conducted training for new district managers. * Demonstrated exceptional long-term succession planning ability by developing a Store Manager to serve as a District Manager, ensuring a seamless transition to a director role. • Led region in driving results finishing #1 in audit scores, animal adoptions, employee recognition and sales growth.• Pioneered shrink reduction program, resulting in the reduction of shrinkage for entire company and awarded the top leadership award by CEO.