Todd Morse Email & Phone Number

Tonawanda, New York, United States

Buffalo/Niagara, New York Area

Contractor for Livingston International• Strengthened vendor relations for Livingston Express, CBP, CBSA, and customers, enhancing customer data accuracy with US & Canadian Customs.• Prioritized Livingston Express development, managing bug fixes, and crafting a roadmap for continuous improvement, while also working to sunset the application. • Produced precise Business, Functional, and Technical Requirements or Design Documents for enhancement to Evolve and Express. • Release Manager, fostering collaboration across business stakeholders, IT teams, and vendors for Evolve and FAST. • Enhanced systemic testing and implemented a Change Management process and developed a Hybrid-Agile SDLC that continues to adapt to the changing conditions. • Led Parts Management for over 18 months, loading various customer parts into Livingston, including Standard, FDA’s, EPA, APHIS Lacey, APHIS Core, and NAFTA types.• Saturated Livingston’s newly developed application with custom parts for each customer for an all-encompassing Customs Experience, being carefully aware of the importance that Standard and PGA parts loaded as expected and met regulatory requirements.

Buffalo, New York, United States

Compliance Systems, Business/Systems Analyst | Mar 2014 – Nov 2014• Prioritized and successfully implemented business-driven enhancements, documented change requests, and navigated regulatory changes, ensuring compliance and operational excellence.• Elicited, analyzed, and organized business requirements, resulting in the creation of thorough Functional Design Documents translated into precise Technical Design Documents.• Acted as an effective Project Manager for holistic release testing, meticulously scoping and designing the System Test Plan, Test Cases, Test Scripts, and Testing Methodology.

Lockport, New York, United States

Branch & Teller Applications, Business Systems Analyst | 2010 – Feb 2014• Implemented strategic design changes for branch and teller applications, collaborating with cross-functional teams to enhance user experience and streamline processes.• Identified and eliminated redundancies in the customer check ordering process, realizing a net gain of approximately $80,000 in 2012 through process optimization.• Successfully managed the creation of ATM and debit card products within branches, achieving a 25% improvement in response time and a four-minute reduction in branch processing time.• Served as a versatile support resource for the Branch Help Desk Issue Tracker, enhancing reporting capabilities and providing efficient end-user solutions.

Buffalo, New York, United States

Document Imaging and Retail Credit Card Applications,• Led the Quality Assurance team focusing on developing testing lifecycles, resulting in a 15% increase in testing efficiency for M&T's IT Credit Card department.• Acted as an influential Administrator and Project Manager, spearheading continuous process improvement initiatives within Quality Center application development.

Depew, New York, United States

Business Systems Administration, AVP QA Test Manager (Supervised Employees in the United States and India) • Established and trained an offshore testing team in Bangalore, India, significantly contributing to a 20% improvement in the functional testing success rate and a 14% enhancement in user acceptance testing success.Business Systems Administration, Mortgage Operations and B2B Application, Business Analyst Manager• Led a dynamic team of twelve Business Analysts, overseeing daily maintenance, quarterly development, break/fix issues, and operational requirements, consistently improving system efficiency.• Successfully acted as the Application Owner for Mortgage Retail and Broker Retail Operations Processing Systems, facilitating productive focus groups and review sessions.• Implemented and adhered to a standard home-grown pseudo-waterfall/Agile Hybrid SDLC, ensuring successful quarterly releases aligned with compliance requirements and business enhancement needs.Business Systems Administration, Mortgage Business Systems Help Desk Manager• Led a centralized Service Desk with 15 individuals, providing technical assistance and establishing efficient workflows, leading to a 30% improvement in issue resolution times.• Introduced metric-based measurements for issue decision-making processes and employee evaluations, enhancing overall efficiency and accountability within the Help Desk team.Business Operations, Mortgage Business Process Improvement Manager• Managed a team of three individuals for the purpose of identifying gaps in Operational Practices intending to improve efficiency• Worked on two successful Six Sigma projects performing duties to overhaul the Mortgage Operations Process.

Coursework, Business Administration And Management, General

Coursework, Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Kappa Kappa Psi, University Football Marching Band, University Basketball Pep Band