Gaming Services Manager
London, Gb
As a part of Atronic Americas, functioned as department head for Technical Services and Linked Gaming Services functions, leading 50+ employees. Accountable for overall customer satisfaction, product support, installation, maintenance, documentation, and training. Additional responsibilities included budgeting, forecasting, strategy development, inventory and fleet maintenance.Scope of accomplishmentso Grew service revenues an average of 18% / year.o Reduced operating cost, improved customer response times and satisfaction by establishing a national call center to provide 24hours technical service and support for customers.o Introduced, customized, and migrated organization on to a CRM software system creating seamless visibility to customer activity between sales and service.