Responsible for delivery and assessment of accredited and non-accredited training programs to learners and/or workforce.

Deliver Diploma and Certificate IV in Government qualifications to Department of Human Services and other federal government agencies.

Supporting business owners to achieve their strategic objectives through the development of a job-ready workforce and helping individuals to develop their personal capabilities to be a valuable contributor to the workforce. Our specialty is delivering outcome-driven training for the business sector. Transfer of learning into the workplace is a key deliverable and also a significant differentiator for Top Shelf Training.

What do a manufacturer, builder and software company owner all have in common? The insight, experience and wisdom to help each other achieve their personal and company vision. TAB’s Business Owner Advisory Boards expand the thinking of members beyond their particular industry providing out of the box perspectives to spur new ways of doing business. No theories—just practical, real-world, tried and tested solutions and invaluable hands-on experience. Our members consider their board to be the ONLY place they can discuss their business challenges.TAB works with successful business owners who are tired of wasting time and money from advisors and consultants and who feel that their current practices are not elevating their businesses to the next level. We bring together CEOs, owners and presidents of non-competing companies to meet in groups of 8 – 12 members for one morning a month in a relaxed, confidential setting to discuss issues and opportunities.Each board has 200 to 300 years of business experience. Members receive solid insight and practical advice that they can apply immediately to the challenges they face. Owners and CEOs who join TAB get to work on their business instead of in it and the board is both an invaluable advisory resource and a peer group that demands accountability.

Deliver training for business skills suite of programs.

Provide cost effective and customized learning solutions for organisational training needs which incorporate innovative and flexible delivery techniques.Undertake training needs analyses and program evaluation in collaboration with departmental training officers to ensure an appropriate fit of learning programs to organisational needs.Undertake regular reviews and evaluation of learning programs and competency standards achieved to ensure programs delivered are relevant, cost effective and meet organisational objectives.Partner with council departments to regularly assess training needs and provide customized solutions to meet identified deficiencies.Maintain appropriate training records and documentation to support evidence of learning programs attended and competencies and outcomes achieved .

Manage the development of creative, timely and cost effective learning solutions to support the deployment of initiative, and personal development within Telstra.Assist in the development of processes and tools that support the application and sustainability of learning. Develop and communicate relevant project reports, including issues log, project brief and project planIdentify time, cost & resource requirements of the projectEnsure that all elements of the budgeting, cost control and payment processes associated with L&D activities are implemented and controlledManage the relationships with stakeholders so that learning requirements are clearly scoped and defined, expectations managed, and progress reportedLead and manage a project team to achieve project outcomes

» Design, develop, deliver and evaluate training programs» Coach and develop Sales Team Managers and Sales Consultants» Prepare development plans for Sales Team Managers and Sales Consultants to enable them to achieve the required measures in all of their key accountability areas.

» Manage, coach and develop a team of Sales Consultants to achieve and exceed sales targets.» Increase sales capability of team by providing coaching and transfer of skills to build competence.» Provide coaching in sales process and monitor the application of these processes in the workplace» Workplace assessments» I was also the Customer Relations Manager and Service Order Quality Manager at different times during this period