With over 15 years of experience in system administration and management, I am a seasoned IT professional who delivers comprehensive and reliable IT solutions for Robeks, a leading smoothie and juice chain with 100 stores across the nation. As the Systems Manager, I oversee the technical support, maintenance, and security of desktops, networks, and point-of-sale systems. I also collaborate with franchisees to enhance their store's technological presence for business growth. Some of my recent achievements include leading a successful point-of-sale system upgrade, migrating an entire server environment to the cloud, and implementing an online ordering platform with Punchh, a loyalty and engagement solution for restaurants. I am adept at managing data centralization, network and infrastructure optimization, system upgrades, and cloud migrations. My technical expertise covers active directory, Windows Server, TCP/IP, DHCP, DNS, and more. I hold a Punchh Platform Certification, which demonstrates my proficiency in using the platform to create and manage digital marketing campaigns, loyalty programs, and customer feedback. My mission is to align technology with strategic business objectives and to keep IT infrastructure on the cutting edge while ensuring it remains secure and responsive to the organization's needs. I am passionate about delivering results, solving problems, and improving efficiency and customer satisfaction.
