• Client Relationship Management: Serve as the primary point of contact for key healthcare clients, building and maintaining strong, long-lasting relationships. Understand client needs and collaborate with internal teams to delivercustomized recruitment solutions.• Business Development: Develop and implement strategic plans to grow our client base and expand our market share in healthcare recruitment. Identify new business opportunities, negotiate contracts, and achieve revenue targets.• Team Leadership: Provide leadership, direction, and mentorship to a team of Client Managers and Associates. Foster a collaborative and high-performance culture that emphasizes client satisfaction, operational efficiency, and growth.• Service Excellence: Ensure high-quality service delivery that meets or exceeds client expectations. Monitor client satisfaction, conduct regular account reviews, andimplement continuous improvement initiatives.• Market Intelligence: Stay abreast of industry trends, market dynamics, and competitor activities. Use market intelligence to drive business strategies and optimize service offerings.• Financial Management: Oversee the financial performance of the healthcare recruitment division, including budgeting, forecasting, and profitability analysis. Ensure compliance with financial targets and company policies

• Fully responsible for the management of $25M of business in addition to strategic business partnerships with 100+ suppliers for the managed service providers.• Lead in terms of standard operating procedures (SOPs), the supplier handbook, and manager handbook development and maintenance.• Develop process flows for the sourcing of contractors for all positions, including IT, Insurance, Executive, and Support positions in addition to the recruitment planning.• Manage contract negotiations for both suppliers and the clients while completing compliance maintenance for the accounts. • Continually measure current supplier metrics to establish a baseline and lead the development of quarterly business reviews and internal account reviews.• Notable achievements while in the position have included: ranked in the top 5 for GP, implementation of On-Demand program, ranked in the top 5 for year-end revenue, development and implementation of SOW program yielding double-digit savings for the client.

•Managed 9 high performing direct reports in addition to profit & loss management, and oversight of a territory that delivered 30k billable hours a week. • Successfully recruited both skills and non-skilled labor for a medical manufacturing facility, scheduling interviews for upper-level positions, and administering compliance testing for positions for the clients.• Utilized E-Verify to complete the full onboarding process for new hires. • Maintained full human resources responsibility for Adecco Associates Onsite, completed weekly payroll processing, led weekly reporting, and maintained the pool for the top 4 used positions.• Served as the single point-of-contact for contract labor ordering nationwide.• Coordinated recruiters to ensure that all orders were filled. • Responsible for new hire training for internal colleagues and the compliance deliverables for the territory.

• Successfully recruited therapists (OT, PT, PTA, COTA, and SLP) for varied environments, leading contract negotiations with both new and existing clients.• Placed new client sales calls within the assigned region to maximize the business potential and associated revenue in the marketplace. • Managed the day-to-day operational duties for the branch, including completing the pre-employment process for potential new hires and directing human resources responsibilities for all therapists.• Led credentialing verifications for new therapists, entered and managed payroll for contracted therapists, and coordinated the travel needs for the branch’s traveling therapists.

• Contacted medical facilities to obtain contracts for open physician placements, recruiting physicians for open contracts at medical facilities, and negotiating the fees with the CEOs of the hospitals.• Worked in collaboration with hospital compliance/credentialing officials to ensure full credentialing for physicians and partnered with several State Medical Boards to expedite licensure procedure for new physicians.• Consulted with hospital recruiters to develop needs analysis for physician positions at the hospital. Notable achievements while in the position included:- Implemented a time management system which yielded higher productivity. - Developed and implemented territories which produced a higher return from recruiters while reducing recruiter overlap.- Continually delivered a higher connect criteria as defined corporate guidelines.

• Responsible for the management of a region valued at $18M in addition to the implementation of standard operating procedures (SOPs) and processes to drive increases in profitability and efficiency.• Accountable for the management of a high performing sales team in the Nashville region, leading performance management efforts for 10 direct reports.• Maintained full profit and loss (P&L) responsibility in addition to budget management and development for the region. • Developed and implemented recruitment plans updated quarterly to ensure the readiness of the branches to fill customer orders.• Continually audited branch procedures to ensure the proper utilization of processes and Led team training on new processes and refreshers on existing SOPs to drive increases in performance. • Conducted site evaluations for new customers to assess the pricing and safety for external employee placement. Notable achievements while in the position included:- Decreased the external sub-usage from 20% to less than 1% at a major onsite account, which increased the GM% to double-digits.- Spearheaded the launch of the E-Verify system within the Nashville region.