Todd Plourde

Todd Plourde Email and Phone Number

Senior Project Manager, CSM @ PeoplesBank
Todd Plourde's Location
Wilbraham, Massachusetts, United States, United States
Todd Plourde's Contact Details

Todd Plourde personal email

n/a

Todd Plourde phone numbers

About Todd Plourde

Experienced business analyst with a demonstrated history of excellent customer service skills. Skilled in Microsoft Excel, SQL, Microsoft Word, Sales, and Data Entry. Strong customer support coupled with a supreme attention to detail. Graduating December 2018 with a B.S. from Southern New Hampshire University, with a business management degree - specializing in database management.

Todd Plourde's Current Company Details
PeoplesBank

Peoplesbank

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Senior Project Manager, CSM
Todd Plourde Work Experience Details
  • Peoplesbank
    Senior Project Manager
    Peoplesbank May 2023 - Present
    View
  • Servicenet
    Sr. Technical Project Manager
    Servicenet Aug 2018 - May 2023
    Northampton Ma
    View
  • Flight Centre Travel Group
    Sql Analyst
    Flight Centre Travel Group Jun 2017 - Aug 2018
    Marlborough Ma
    Job Role: Lead Support Agent, ensuring data accuracy. Charged with creating new process and business innovation to improve the quality and completion time of Support work. Created walk through documents, which have been used for new hire trainings.Proven Leader - Lead process improvement team, facilitated meetings and ensured tasks were completed on time.Prove Customer Advocate - Handled highly escalated case, by identifying the root cause and resolving to the clients satisfaction.Proven Innovator - Assisted with identifying areas of improvement and establishing an creating documentation to reduce rework.Proven Success - Month over month lead the team in cases resolved within SLA.
  • Comcast
    Business Services Order Management
    Comcast Jul 2015 - Jun 2017
    Hudson, Nh
    Job Role:Hands on Order Manager, Ensuring successful completion of customer installs.Charged with inspecting service agreement for accuracy, and accurately building the order in the billing system.AccomplishmentsProven Leader - Acted as interim supervisor as needed.Proven Mentor - Assist with new hire training, teaching best practices for customer care and order accuracy. Proven Innovator : Produced new reports to more simply show team metrics.
  • Comcast
    Business Analyst And Support Agent
    Comcast Apr 2014 - Jun 2015
    Englewood, Co
    AccomplishmentsProven Leader - Lead multiple projects for the Business Analyst team through completion including training employees on Excel, SQL, Access and Salesforce use.Proven Innovator - Introduced best practices to handle daily tasks efficiently.
  • Comcast
    Work Order Management, Porting
    Comcast Feb 2013 - Apr 2014
    Englewood,Co
    Proven Innovator - Assisted with the department merger and restructuring process by giving regular feedback and assisting in writing new processes before the launch and holding weekly meetings after launch to gather and present agent feedback to management.
  • Comcast
    Business Services Support Professional
    Comcast Mar 2009 - Nov 2013
    Manchester, Nh
    Proven Leader- Acted as Floor Support as needed while managers where off site or in meetings.
  • Comcast
    Customer Account Executive - Billing
    Comcast Mar 2008 - Mar 2009
    Mentor -Acted as SME for new hires and assisted in training

Todd Plourde Skills

Management Microsoft Office Microsoft Excel Microsoft Word Research Powerpoint Sales Leadership Training Photoshop Salesforce Data Entry Data Analysis Sql Microsoft Sql Server Customer Service Telecommunications Team Leadership Project Management Customer Satisfaction Troubleshooting Team Building Pl/sql Html5 Cascading Style Sheets

Todd Plourde Education Details

Frequently Asked Questions about Todd Plourde

What company does Todd Plourde work for?

Todd Plourde works for Peoplesbank

What is Todd Plourde's role at the current company?

Todd Plourde's current role is Senior Project Manager, CSM.

What is Todd Plourde's email address?

Todd Plourde's email address is to****@****ast.com

What is Todd Plourde's direct phone number?

Todd Plourde's direct phone number is +121597*****

What schools did Todd Plourde attend?

Todd Plourde attended Southern New Hampshire University, Southern New Hampshire University.

What skills is Todd Plourde known for?

Todd Plourde has skills like Management, Microsoft Office, Microsoft Excel, Microsoft Word, Research, Powerpoint, Sales, Leadership, Training, Photoshop, Salesforce, Data Entry.

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