• Lead Technical Program Manager responsible for overall delivery of customer solutions. Coordinated service delivery activities with customer and sales teams to finalize solution requirements, develop proof of concept (POC) implementation plans, assemble design documents and diagrams, and develop templates for automating pre-staging configurations. Key stakeholder during customer test and turn-up operations to validate design and assist in troubleshooting. Worked across multiple internal and external teams to ensure solutions were implemented according to plan and schedule.• Produced complex, hybrid virtual edge and cloud network designs consisting of security, SD-WAN, and VoIP solutions on uCPE with OpenStack/KVM/Kubernetes/Docker. Primary vendors included: Palo Alto Networks, VMware/VeloCloud, Aruba/Silver Peak, Fortinet, Cisco/Viptela, and Juniper. Incorporated cloud access solutions to Amazon Web Services (AWS) and Micorsoft Azure through Equinix Cloud Exchange over MPLS and Dedicated Internet Access (DIA) circuits.• Product Manager responsibilities included developing in-house and external service delivery and service assurance partnerships, developed product documentations, obtained internal financial and legal approvals, and collaborated with top vendors on go-to-market strategies. Managed internal and external expectations to maintain solid partner relationships.• Created aggregation and distribution system to automate pre-staging implementation procedures using standard key/value formats such as JSON and YAML.

• Technical Sales Consultant responsible for leading discovery sessions with customers and developing designs and proposals for cloud, cybersecurity, network, and mobility management services.• Developed complex, hybrid proposals including elements of cloud and premise-based managed services: colocation, disaster recovery/business continuity, private cloud infrastructure, OS (Microsoft and RHEL), traditional managed storage and cloud storage (EMC and NetApp). • Network solutions included LAN design, SD-WAN, CDN, MPLS, and AT&T Switched Ethernet Service, AT&T NetBond, and Equinix’s Cloud Exchange for private cloud connectivity to AWS Direct Connect, Azure Express Route, SoftLayer, and many other CSPs.

• Provided highly customized designs for complex, multi-vendor managed cloud, security, and colocation solutions. Led engagements with customers, and consultants for AT&T Public Cloud Infrastructure, Managed Private Cloud (VMware), and Colocation services, Security (Firewall, VPN, IDS/IPS, Secure Email Gateway), MRS, and other strategic services.• Created complex custom contracts with specialized terms and conditions to Master Agreements, exhibits, SLA’s, service guides, and other custom elements. Created financial models for business unit approvals.• Provided leadership and training for design engineers and sales people. Represented the technical community in group meetings. • For the fiscal years of 2014 and 2015, led cross-functional team meetings with Product Marketing and Sales to maximize sale of existing inventory and minimize capital expenditures, which resulted in an estimated 30% increase in sales of existing inventory and a 25% reduction in sales cycles.

• On-Site Manager for SBC/AT&T Internet Data Center in Irvine, CA. Oversaw daily sales and operations activities in this matrix-management organization. Escalation point of contact for troubleshooting outages and restoring service. Helped design the ATTIS Mega POP colo space serving the entire Southern California area, which included custom space construction, electrical/cooling, and massive structured cabling to telco standards. • Co-Designed the Managed Hosting platform, wrote Product Service Descriptions, Managed Vendor/Partner relationships, and provided Training to the sales teams. Services included Managed OS, Security, Storage, Load Balancing, and Networking. Developed detailed logical and physical diagrams for rack elevations, floor space, electrical and network routing and connectivity. Performed detailed power consumption estimates for IT equipment. Provided architectural approval for customer designs prior to sale. Maintained the integration of the platform by updating the reference architecture through the platform lifecycle.• Team Lead for Design Engineering department, providing pre-sales engineering support for the sales teams. Oversaw design, pricing, and custom contract responsibilities for Managed Hosting solutions. Provided guidance and training to less senior team members, and interviewed new candidates in the hiring process.• Received numerous performance awards and recognition including the 2004 President’s Club award for assisting in closing over $24M annual TCV, which was 150% of quota.

• Managed external-facing Customer Technical Support Department, responsible for employee management, hiring, training, and performance evaluations. • Additional projects included: XML coding for the user notification module, performed UAT testing of the platform, and provided server/network support.