Senior Application Support Specialist
Current• Thought leader in relation to medical practice survey industry, demonstrating self-reliance and resourcefulness to develop and maintain key accounts.• Adhere to sound account management practices, responsibly auditing, interpreting, and advising clients on recurring monitoring and maintenance metrics to ensure client compliance with government-required data collection.• Actively listen to clients’ needs and challenges, employing unmatched industry knowledge to develop strategic objectives and action plans.• Seize every opportunity to provide quality education and support to clients on patient experience surveys and data collection processes.• Collaborate cross-functionally with advisory and sales departments, serving as liaison with clients to troubleshoot, problem solve, and assure client and internal teams’ alignment.• Implement stringent protocols for highly sensitive data management, assuring compliance with industry regulations, achieving 100% record in data security, enhancing trust and confidence among clients.• Deliver timely progress updates on business development activities, strategic planning, and other key indicators to the executive team.
