Todd Sapperstein Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York City

•Key member of first Project Management team responsible for managing the successful network implementation to RadianzNet of clients such as: RediBook, Brut ECNs, ICOR and Goldman Sachs.•Provided clients with a single point of contact for the delivery of the network and its support systems.•Took complete ownership of each customer implementation project that included managing client expectations and visiting client sites to install and configure client routers to ensure that projects were delivered on time and accurate. •Contributed to the development and implementation of processes for migrating Instinet, Reuters and Bridge connections to the Radianz Network. •Managed a group of 5 project managers within CSD during the height of the Reuters’ migrations.

New York, New York

Provide professional technical support to the Sales Team responsible for the development and implementation of large and complex multi product technical solutions with BT Radianz key customers and providers. Takes a leadership role on a project basis during the complete presales process in selling the merits of the BT Radianz solution across all Products / Services: Global WAN/LAN, Community Extranet, Hosting, Trader VoIP and Managed Messaging. Interfaces with wider BT product teams where needed to create a total solution for the customer.

Provide professional technical support to the Sales Team responsible for the development and implementation of large and complex multi product technical solutions with BT Radianz key customers and providers. Takes a leadership role on a project basis during the complete presales process in selling the merits of the BT Radianz solution across all Products / Services: Global WAN/LAN, Community Extranet, Hosting, Trader VoIP and Managed Messaging. Interfaces with wider BT product teams where needed to create a total solution for the customer.

Project Management / Development (3rd level support)•Developed full understanding of using networks from end user perspective. •Led Certification Cycle to integrate Reuters software within Paine Webber’s Broker Provided Market Data (Reuters) product expertise (SME for RDF and R+) to brokers•Provided third level product support and worked with software developers to resolve all outstanding issues.Technical Specialist / Technical Implementation Services (second level support) •Provided second and third level support for over 10,000 users on the Windows NT platform•Responsible for troubleshooting problems with over 200 market data and mainframe applications on broker workstations•Supported the data migration, imaging, software distribution downloads and rollout of over 10,000 NT workstationsTechnical Analyst / PaineWebber Help Desk (first level support) •Supported internal and external clients on software, hardware and communication issues.