Todd Schaefer Email & Phone Number

Denver, Co, Us

Boulder, Colorado, Us

Leadership and Team Enablement:• Empower cross-functional teams to deliver high-quality IT services supporting key university functions.• Enable teams with agency; inspiring them to make tactical and operational decisions, be proactive, and perform their best for the organization.Strategic Planning and Execution:• Develop multi-year roadmap plans, including Objectives and Key Results (OKRs), and Key Performance Indicators (KPIs) aligned with organizational strategic goals and policies.• Estimate, plan, budget, and architect technology solutions in a complex environment serving a community of over 45,000 people with 380+ IT staff.• Set IT strategy using best practices, standards, and structured business architecture frameworks that align with the organization strategies, including NIST 800-171, IT Service Management (ITSM), and ITIL 4 Foundation.Engagement, Collaboration, and Community Involvement:• Actively participate in various university communities, including the Data, Artificial Intelligence, Data Governance, Enterprise Architecture, and Student Success communities of practice.• Serve on the Architectural Review Board, Change Advisory Board, System Data Strategy and Roadmap team, and Data and BI planning team.• Collaborate with University leadership teams to shape the IT strategic vision, establish governance, define program policies, develop staff resource plans, multi-year budgets, and allocate resources.• Lead organizational change management initiatives. Data-Driven Decision-Making:• Foster partnerships across the organization, leveraging data as an asset to drive efficiency and informed decision-making.• Practice and promote data ethics principles, including ownership, transparency, consent, privacy, currency, and openness.Diversity, Equity, and Inclusion:• Cultivate an inclusive environment by embracing diverse perspectives and enhancing organizational goals.• Engage in diverse and equitable recruitment practices.

River Falls, Wi, Us

Leadership:• Provided strategic vision and goals for the teams.• Empowered teams to provide high quality IT solutions for the university. IT Infrastructure Management:• Managed critical components, including the datacenter, systems administration, data systems, DevOps, email and messaging systems, public and private cloud services, and all endpoint systems.• Ensured seamless operation and reliability of IT services.Project Management and IT Service Management (ITSM):• Managed and supervised the Project Management team.• Responsible for project planning, execution, and successful delivery.• Responsible for configuration and management of ITSM and IT Project Management tools.• Streamline processes and enhance efficiency within the Division of Technology Services.Customer Service Center:• Managed the Customer Service Center, ensuring efficient and effective support for end-users.• Fostered a customer-centric approach and maintained high levels of user satisfaction.

Bertrange , Luxembourg, Lu

Global IT Leadership:• Led the global IT team in delivering a Software-as-a-Service (SaaS) enterprise solution to our customers.• Ensured seamless operation, security, and scalability of the SaaS platform.Data Center Management:• Managed, secured, expanded, and maintained global data centers across multiple locations: United States, Ireland, India, Singapore, and Spain.

Leadership and Team Management:• Directed IT consultants within the Technology Management Division.• Provided strategic leadership and oversight for technology initiatives.Technology Consulting Services:• Performed technology consulting services for customers.• Leveraged expertise to address client needs and drive successful outcomes.

Network administrator supporting Microsoft technologies.

Managed the technical services department.

Diploma, Computer Forensics

Degree, Information & Telecommunications Technology

Degree, Microcomputer Specialist Technology

Degree, Electronics Technology