• Mentored helpdesk personnel in the resolution of helpdesk tickets consisting of the configuration, installation, maintenance and troubleshooting of personal computers, applications, and general networking support.• Creation of troubleshooting documentation for helpdesk and customers usage.• Designed database using Power Apps to track all store information, including new store development checklists, agreements, expiration dates of agreements, Franchise ownerships, tracking of shipping & receiving.• Opened VPN Administration to allow employees to work from home and assigning security.• Worked with vendors to maintain IT inventory levels and procurement of new models of equipment as needed.• Assisted outside vendors in buildout of new stores and created documentation to assist outside IT personnel in setup and troubleshooting of equipment.• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.• Onboarding of new hires and administration of Microsoft Exchange and SharePoint.• Set up and configured websites using IIS Web server.• Deployed remote software and drivers throughout enterprise network using PDQ along with creation of script files.• Familiar with Windows and Mac computers.• Offered basic support for enterprise Cisco Meraki network and IP telephone systems.

Personal Systems Analyst – responsible for the configuration, installation and maintenance of personal computers, printers, scanners and other miscellaneous hardware and software required in a hospital environment. Assisted other departments (Networking, Server and Apps) in troubleshooting hardware and software issues, and working with vendors to resolve problems specific to their software/hardware.

IT Coordinator - Manage network, printers and workstations. Maintained and backup Windows 2000 & Windows 2003 based servers, workstations, and file servers both hardware and software. Configured workstations for new and existing users.CAD Operator – Worked with Civil Engineers to create complete set of drawings for customers from site layout to storm/waste water profiles, grading, paving & utility drawings.

Systems Administrator - Manage network, setup new users, computers and software on Windows 2000, Windows 2003 file servers and Windows NT Web server. Backed-up and maintain network, workstations, and file server. Maintained software for Trane HVAC system, building entry software and accounting software (CenterSoft). Setup and networked CCTV, automated lighting controls, designed and built lighting control panels for malls. Purchased new computers, software and hardware.CAD Drafter/Coordinator – Reviewed and approved mechanical, electrical, storefront, signage drawings and designs sent in by tenants on new construction and remodels of existing stores and outbuildings. Designed white boxes (empty interior store shell), storefronts, new buildings, parking lot layouts, rest rooms, and acquired building permits for new and existing tenants.

Service Manager - April 1996 to August 2000. Manager of service and QC departments. Included the hiring/firing of personnel, maintaining and forecasting of budgets for the different departments, handling customer complaints/troubleshooting over the phone, invoicing/billing, giving price quotes, setting up company web site, setting up and maintaining service, sales, inventory and vinyl databases, assisting sales, determining power requirements of displays, writing installation/operation manuals, debugging new software, testing new hardware and conducting dealer training classes. Also setup and organized the conformal coating and vinyl departments from scratch, managing them until they were up and profitable.Engineering Technician - July 1994 to April 1996. Used AutoCAD to design sign cabinets, brighter lamp reflectors and enclosures to hold circuit boards. Maintained and updated existing QC/ETL procedure's along with setting up new procedures of ETL for approval of new equipment. Evaluated new components and products for inventory.QC Technician - January 1994 to July 1994. Tested the assembly and production procedures of the printed circuit boards and signs.