Todd Silva Email and Phone Number

• Responsible for managing the GigaGuides in his/her area, including but not limited to: training, tracking and improving employee performance, and administration of policy/procedures. • Responsible for teaching effective sales methods, collaborating with operations, and maintaining subscriber revenue metrics. • Collaborate with The Villages builder partners to coordinate joint marketing activities and create marketing collateral. • Ensure high conversion rates of new residential homebuyers into Centric Fiber customers.• Own the end-to-end process of tracking the sales funnel and operational metrics and deliver regular insights to the business.• Enhance sales productivity by enabling the team to work smarter by simplifying sales processes and procedures.• Produce and review actionable and accurate sales reporting for reps, managers, and the executive team.• Create and maintain documentation on sales processes, policies, and create and provide relevant sales training materials to assist with onboarding new sales talent.• Maintain the Centric Fiber storefront and office.• Identify and pursue incremental revenue opportunities.• Be a subject matter expert on all aspects of Centric’s products and services and drive customer acquisitions.• Use group trainings, shadowing/observation techniques, side-by-side coaching and role playing to demonstrate and educate GigaGuides about customer acquisition and sales techniques.• Promote marketing and sales efforts during each customer and potential customer contact.• Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.• Interface with customer and technical service departments to collaborate on subscriber issues, develop troubleshooting and corrective action plans, work scheduling, and ticket clearing.

Integrated Solutions Manager• Oversee a team of sales and support staff as they work to introduce residential customers to our award-winning TV service and technology in collaboration with our service installers• Communicate effectively internally and externally, both verbally and electronically• Use strategic thinking to drive the business and develop staff professionally and for career advancement• Responsible for the inventory and compliance of the team • Fleet vehicle management • Ensure team develops and attains sales and service objectives within assigned geographic territory• Ensure that each member of the team is equipped to provide customers with hands-on demos that generate new sales • Provide support so team effectively and independently manages their own appointments to meet sales and service objectivesIntegrated Solutions Consultant• Prepares proposals, presentations, or bids, including developing pricing, developing strategic plans related to the customer and the proposed solutions/sales• Research customer's business and industry to identify new sales opportunities (i.e. CRU, MDU, military, Firstnet, etc.)• Foster and build internal and external relationships that lead to increased revenue streams• Assists business and residential customers with setting up new devices and applications• Achieve sales and service objectives• Track and report activities through established processes and procedures• Communicate with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.• Travel to and from the customer's premise for the purpose of engaging in sales activities• Provides subject matter expertise regarding technical issues relating to sales• Advises customers on suitability of products based on technical needs• Researches and develops customer solutions with AT&T external partners, including design and engineering

Sr Manager, Community Solutions• Support and manage Account Executives in selling and/or upgrading telecommunication products and services on a bulk basis to new and existing properties/buildings• Oversee MDU homes passed growth and retention by signing MDU Right of Entry (ROE) agreements• Responsible for complete financial analysis, including but not limited to ROI and red-line approvals on all contracts signed• Strategically coordinate and communicate MDU activities with designated leadership and stakeholders to maximize MDU investments and revenues • Attend real estate and property management industry association functions • Perform public relations and liaison functions with market research firms, homebuilder's associations, multi-family housing groups and county/city building agenciesDirect Sales Manager• Work directly with the Direct Sales Supervisors and team to establish individual goals, objectives and action plans• Ensure proper market coverage• Prepare reports as directed by management• Established Neighbor Island DSR presence in Hawaii, and developed DSR-MDU Neighbor Island position• Responsible for dissemination of information, responsibilities and assignments to sales team and Supervisors statewideDirect Sales Supervisor• Ensure all Direct Sales Reps (DSRs) sell in accordance with properly authorized company policies• Coordinate and facilitate missed or problem installations with sales reps, customers and the technical department• Participate and facilitate off-site events, including trade shows/table events/etc, that generate additional sales and educational opportunities• Work with DSRs to gain customers, provide a high-quality service, project a positive company image, operate in the most cost-effective manner possible and delivering high performance revenue growth while maintaining a competitive advantage• Ensure team of DSRs meets or exceeds sales goals as determined by management

• Responsible for onboarding and initial training of new managers (internal promotions and external hires) for the West Coast, follow-up training in managers home store, and on-going training as needed in partnership w/ District Managers and Area Managers• Partner w/ Training Store Manager – East Coast to continually update Training Facilitators Guide• Maintain total accountability for Store Performance, Store Service Culture & Customer Experience, Store Merchandise Standards, and Store Expense & Shrink Control• Establish and execute strategic store plan to achieve forecasted Sales & Performance IndicatorsDrive Sales & Performance Indicators for self and total team while leading the floor• Maintain awareness of Local Community and Business Opportunities; build and maintain Mall & Community networks• Exhibit and Model the Customer Experience Fundamentals for the store team; ensure store Service Culture is representative of the Under Armour Brand• Actively train & develop bench strength for all management levels, in & outside home store• Evaluate and manager Assistant Store Manager & MIT performance• Develop and continually grow an External Recruiting Network• Provide constructive feedback to the District manager in the areas of Sales, Service, People, Product & Process• Opened this store from the ground up as this was a new location in the western US for the company

• Ensure all sales and profitability goals are met• Manage a team of 10-30 and evaluate job performance on an annual basis• Provide effective training in the areas of customer service, product knowledge, inventory control and visual merchandising displays• Provide personnel development• Control budgetary expenses• Control labor management• Implement strategic thinking and planning• Responsible for selecting, training, scheduling, and motivation of store personnel• Monitor product movement and inventory levels and coordinate requirements with adidas corporate management• Opened both stores from the ground up as these were new locations for the company• Assisted Retail Events Division in a variety of responsibilities at events held at different locations across the country throughout the year• Oversee 3-5 other stores within district and ensure compliance with corporate directives and business planning (sales, payroll, merchandising, etc.)

• Manage a team of 20-50 and evaluate job performance on an annual basis• Responsible for providing frontline security and protection of travelers, airports and airplanes by identifying dangerous objects in baggage and on passengers through supervision and delegation of responsibilities to Lead Transportation Security Screeners and Transportation Security Screeners• Responsible for preventing those objects from being transported onto aircraft by utilizing diverse, cutting edge electronic detection and imaging equipment in a courteous and professional manner

Business Manager • Develop a culture obsessed with customer service• Responsible for meeting targeted goals through implementation of directives and merchandising standards• Analyze department activities and prepare reports• Schedule associates, monitor and submit payroll weekly, mentor and coach staff• Work with Marketing Manager on different projects and promotionsAssistant Store Manager• Analyze store activities and prepare reports• Communicate problems and proposed solutions to Store Manager• Direct sales, customer service, merchandising, cashiering, special orders, stock locate, and shipping and receiving staff in proper performance of assigned duties• Take appropriate disciplinary measures, schedule staff, and develop and deliver training to employeesShipping & Receiving Manager• Supervise and perform shipping & receiving processes including inventory control, stock locate, special orders, administrative responsibilities and related housekeeping• Ensure inventory accuracy and stockroom organization• Coordinate stock transfers with corporate buyers, regional/district managers, and receiving retail establishments• Assist store management in any and all aspects needed to run a successful businessSales Specialist• Responsible for providing customer service on sales floor• Be a product specialist and be able to communicate product specifications to customers before providing a recommended solution• Served as a member of the merchandising and training teams