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Todd Thomas Email & Phone Number
Service Delivery Manager
at
University of Northern Iowa
1 work email found
@uni.edu
1 phone found area 319
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Delivery Manager
Location
Cedar Falls, Iowa, United States
Who is Todd Thomas? Overview
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Quick answer
Todd Thomas is listed as Service Delivery Manager at University of Northern Iowa, based in Cedar Falls, Iowa, United States. AeroLeads shows a work email signal at uni.edu, phone signal with area code 319, and a matched LinkedIn profile for Todd Thomas.
Todd Thomas previously worked as IT Service Desk, ITSM, and Knowledge Base Manager at University Of Northern Iowa and Residential Technology Support Coordinator at University Of Northern Iowa. Todd Thomas holds Bachelor Of Arts - Ba, Management Information Systems, General from University Of Northern Iowa.
Company email context
Email format at University of Northern Iowa
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{first}.{last}@uni.edu
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Profile bio
About Todd Thomas
With over 10 years of experience as an IT leader at UNI, I am passionate about creating and supporting IT systems that enable the success of our students, staff, and campus guests. I hold HDI certifications in Knowledge Centered Services (KCS) Professional and Support Center Manager, as well as a BA in Management Information Systems.I currently lead a team of 25 IT professionals and student employees, overseeing support, communication, processes, and on-boarding of IT services such as Google Workspace, Microsoft 365, Duo, Zoom Phone, network connectivity, and custom web applications. I also manage UNI's IT public knowledge base and act as project and product manager for several IT initiatives, such as campus-wide ITSM implementation and service communication. I leverage both technical and soft skills to deliver quality IT service and support, while fostering a culture of collaboration, learning, and innovation.
Listed skills include Leadership, Auditing, Writing, Survey Design, and 46 others.
Current workplace
Todd Thomas's current company
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7 roles
Todd Thomas work experience
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Service Delivery Manager
CurrentOversee support services for information technology at the University of Northern Iowa.*Lead a development team to improve and support Jira Service Management for use by Information Technology and Business Operations.*Evaluate new technology solutions to enable ITIL methodologies.*Assist with departmental communication strategies.*Serve as departmental knowledge management and public documentation expert, creating, reviewing, suggesting internal and external documentation.*Define, diagram, document, and improve new and existing processes for implementation or improvement.*Create and suggest reports for various teams and services, including KPI monitoring and service utilization.
Sep 2024 - Present
It Service Desk, Itsm, And Knowledge Base Manager
*Lead a team of 25 employees to provide Information Technology service and support to the University of Northern Iowa's 8,500 students, 1,500 faculty and staff, and guests.*Act as the IT public knowledge base manager, overseeing content, organizational structure, article creation, development, and retirement.*Oversee support, communication, processes, on-boarding, and deprovisioning of IT services such as Google Workspace, Microsoft 365, Duo, administrative accounts, Zoom Phone, network connectivity, custom web applications, and remote access.*Develop analysis and reports on support delivery for improvements and benchmarking.*Function as project and product manager for Service Hub, the Jira Service Management ITSM portal, including the troubleshooting, reporting, and feature development while implementing ITIL practices.
Sep 2017 - Sep 2024
Residential Technology Support Coordinator
*Led teams of student employees to provide network, computer, and website support for the University of Northern Iowa's Housing and Dining department.*Supported Internet connectivity for over 4,200 on-campus students.*Managed over 200 devices (computers, printers, tablets, and servers) and systems.*Utilized Jamf and Microsoft Configuration Endpoint Manager (MCEM) for Mobile Device Management (MDM), generating reports, configuring systems, and setting system policies.*Created and maintained UNI's Housing and Dining Drupal-based website, developing web features and improvements.*Implemented UNI's first campus-wide IT Service Management (ITSM) platform.
May 2011 - Sep 2017
Residential Technology Specialist
*Provided Internet support for students in UNI's dorms, including public support articles.*Hired and supervised student staff to provide support and training.*Developed an extensive recruiting, interviewing, on-boarding, and training program for employees focused on customer service and technical aptitude.*Managed Windows Server infrastructure (DNS, Web, DHCP) for network registration system.
May 2002 - May 2011
Auxiliary Services Computer Consultant
*Managed Windows servers, networking, access control, and mailing systems
May 2001 - May 2002
Network Consultant
*Supported various industries (government, banks, etc.) with IT consulting services.
Sep 2000 - May 2001
1 education record
Todd Thomas education
FAQ
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Quick answers generated from the profile data available on this page.
What company does Todd Thomas work for?
Todd Thomas works for University of Northern Iowa.
What is Todd Thomas's role at University of Northern Iowa?
Todd Thomas is listed as Service Delivery Manager at University of Northern Iowa.
What is Todd Thomas's email address?
AeroLeads has found 1 work email signal at @uni.edu for Todd Thomas at University of Northern Iowa.
What is Todd Thomas's phone number?
AeroLeads has found 1 phone signal(s) with area code 319 for Todd Thomas at University of Northern Iowa.
Where is Todd Thomas based?
Todd Thomas is based in Cedar Falls, Iowa, United States while working with University of Northern Iowa.
What companies has Todd Thomas worked for?
Todd Thomas has worked for University Of Northern Iowa, Wartburg College, and Rsm Mcgladrey Business Solutions Inc.
How can I contact Todd Thomas?
You can use AeroLeads to view verified contact signals for Todd Thomas at University of Northern Iowa, including work email, phone, and LinkedIn data when available.
What schools did Todd Thomas attend?
Todd Thomas holds Bachelor Of Arts - Ba, Management Information Systems, General from University Of Northern Iowa.
What skills is Todd Thomas known for?
Todd Thomas is listed with skills including Leadership, Auditing, Writing, Survey Design, Team Building, Help Desk Support, Itil, and Google Suite.
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