Todd Tolson Email & Phone Number

Washington, Dc, Us

United States

- Spearheading the digital transformation and automation of all aspects of operations for a nonprofit, 501(c)(3) organization that provides reading and information services and independent living skills training for blind, visually impaired, & physically disabled people who cannot effectively read print, see plays, watch television programs/films, or view museum exhibits.- Leading a comprehensive audit of all physical documents and databases, employee positions, and company standard operating procedures to overhaul company infrastructure, drive modernization, and facilitate growth.- Revamping the structure of the volunteer program and introducing recruitment campaigns in partnership with local high schools to increase active volunteers reading and recording print content directly to visually impaired clients at no charge.

- Founded Blind Muse Foundation, a 501(c)(3) dedicated to eliminating the 70% unemployment rate among the blind and visually impaired through communication, education, and connections.- Created a section 508 compliant website that also served as a product demonstration for securing new non-profit clients and encouraging individuals and businesses to prioritize the creation of accessible online content for the blind and visually impaired community that is not only available but navigable to foster inclusivity and equity.- Evaluated and audited 500+ websites and social media accounts for accessibility, navigation, and overall visual presentation and styling to optimize and streamline the user experience and enhance online messaging.

United States

- Managed reservations generating $9MM in annual revenue with nightly rates up to $25,000 by serving as a liaison between 800 luxury villa owners and guests across the United States and the Caribbean.- Maintained an outstanding guest experience and coordinated all concierge services while proactively identifying issues, resolving problems, and mediating disputes with less than a 2% annual refund rate for all stays.- Oversaw and transformed the travel agent department to increase the number of deals by 29% in 2019 as compared to 2017 and improve annual income by 46%.

Silver Spring Md

- Launched a consulting company to train small business owners and their staff on customer service, sales, and marketing to increase customer acquisition, client retention, and revenue growth.- Achieved cost reductions of 20-30% and revenue increases of 5-10% for 15 small businesses.

Silver Spring Md

- Led daily operations for a high-end hair salon generating $1MM in AR with 6,000 active clients.- Hired, trained, and managed a team of 15 staff focusing on building client relationships, providing outstanding customer service, and anticipating needs to build a positive brand reputation.

- Managed the entire booking process from gathering customer requirements and preferences to guest check-out for luxury villa and penthouse apartment rentals with nightly rates up to $3,000.- Oversaw guest support, check-in processes, concierge services, and transaction processing.