- Manage a team of onshore digital PM and Development resources- Work closely with local teams to identify the most efficient and effective production solutions and locations for digital projects- Evaluate and refine production process areas for improvement- Forecast North America offshore quarterly production volumes for our Global Delivery Centers- Identify key areas of support and types of resources required in offshore delivery centers- Develop job descriptions and profiles for hiring PM and Development resources- Support account teams with client conversations regarding technical execution of more complex work to help create a clear understanding of production solutions, requirements and delivery expectations- Identify areas where production efficiencies can be gained by automation- Provide day-to-day, hands-on PM support for high-volume requests that require scaling - Work with internal teams to develop project scopes and timelines

• Direct and maintain strategic and operational direction of internal digitalproduction offering • Continuously expand digital expertise including redefining operations, process, capabilities, workflow and talent• Establish and maintain internal presence and agency relationships across account services, program management and producers• Compose and present digital production capabilities and success stories deck to internal teams to foster integrated partnerships across production disciplines• Support account teams in client conversations regarding technical execution of more complex work to help create a better client understanding of production timing, costs and quality• Work with internal teams to develop annual client revenue forecasts, project scopes and timelines• Responsible for meeting monthly financial targets and managing monthly group costs

• Managed 14 direct reports consisting of Project Managers, Developers, Designers, QA and Studio Coordinators• Integrated RedWorks’ first global digital production pilot into the day-to-day operations (exceeded goal of 30% of monthly volume offshored)• Refined and customized workflows for offshoring U.S. OLA production to South America, Asia and Europe• Traveled to network hubs to train teams on Quality and improve communication between local and network teams• Managed ongoing recruiting, evaluation, and training of studio resources• Partnered on the UX, technical specifications, and product management of “RedTrax”, our internal SaaS that automated the entire digital production process

• Developed RedWorks’ first global digital production delivery pilot designed to leverage offshore network hubs. • Maintained studios best practices, facilitated creative briefings, and established technical specifications with 3rd party vendors. • Estimated costs and provide schedules for all studio projects• Team resource allocation and management• Responsible for developing monthly financial reporting system and process. Automated part of the HTML email QA process by developing a tracking URL validator, significantly improving delivery quality for a large US retail client

• Managed a team of four designers, ensuring all agency presentations were delivered in a beautifully designed, consistent, accurate, and impactful manner under tight deadlines• Developed and Implemented the use of agency brand and style guides across new business presentations and rfp’s• Leveraged this non-billable group to generate agency revenue by providing presentation services to our clients• Expanded presentation services to include light video production, HTML email coding, flash and gif banners as well as presentation microsites

• Provided production-focused formatting and layout of new business presentations using Microsoft and Adobe applications• Created custom powerpoint and word templates and visual style guides for new and existing templates• Provided design support to templatize and enhance presentation key visuals and graphics