Todd Weiner Email & Phone Number

Clermont, FL, US

Orlando, Florida Area

• Serve as PR representative for themed luxury vacation-club style resort; exhibit professional, courteous demeanor and willingness to assist all time-share owners, guests, employees, and management
• Process reservations and requests, including restaurant, special dining and events, tours, shows, and travel
• Respond promptly and discreetly to inquiries and provide information for all events and promotions, including directions regarding hotel, grounds, and overall local metropolitan area* Ensure guest preferences are met.
• Troubleshoot and provide appropriate compensation (“recovery”) to guests, as needed, per resort guidelines
• Act as backup club-level concierge responsible for serving guests, maintaining buffet area (presentation, food safety, cleanliness, handling, replenishment), making reservations, and bussing and cleaning tables
• Coordinate guest itineraries via face-to-face interaction, phone, fax, and email, asking questions (“discovery”) and provide suggestions and enhancements based on needs and desires of guest

Orlando, Florida Area

• Sell branded merchandise with a smile in hats, jewelry, confections, and Photopass retail stores
• Provide excellent customer service and “magical moments” to guests while “merchantaining,” such as giving a sample of cotton candy or free stitching on a hat to a guest on his or her birthday
• Mentor and coach the College Program students that arrive every six months

Orlando, Florida Area

• Instrumental in the launching/testing of new mobile application designed to enhance overall guest experience
• Designed/customized guest itineraries, leveraging deep knowledge of property (parks) and surrounding areas
• Maintained bank and processed payments for guests, including resort spending limits and currency exchanges

San Francisco Bay Area

• Advertised, marketed, and rented apartments for 88-unit building; collect and administer monthly rents
• Provided new residents with local information, including restaurants, shopping, and transportation
• Address all resident emergencies on 24/7 basis, mediate resident vs. resident grievances and resolved concerns
• Made minor plumbing and electricity repairs; cleaned and painted apartments for turnovers; hired and supervised contractors and vendors for major issues
• Cleaned, maintained, and secured all areas of the building

San Francisco

Administered daily cash reconciliation and maintain product inventory controlAssembled point-of-purchase displays for best product placementAssessed in-store client needs, provided consultation and recommended appropriate productsGenerated and executed self-motivated, creative marketing efforts, which resulted in direct sales for company

Community Health And Preventive Medicine

Courses included: Active Listening, Basic Electricity and Wiring, Basic Life Support Skills (CPR, EMT), Public Speaking

Accupressure And Massage Therapy

Studied several modalities of acupressure, including Shiatsu, Points and Meridian. Also massage techniques such as Tia Nu, Deep Tissue.