• North American Solutions Architect MVP, 2023.• Technically astute, customer focused Solutions Architect. Self-motivated, with strong sense of personal responsibility.• Consult and architect cloud-to-cloud, hybrid and multi-cloud network solutions for enterprises to help modernize their cloud infrastructure• Lead technical cloud discussions with customers, partners, DCO's and MSP's to include whiteboard sessions and technical workshops. Sessions to evaluate customer architecture and use case to help qualify, quantify and develop technical solutions• Learn and maintain in-depth knowledge of Megaport NaaS product and solutions, competitive products, as well as products of key cloud services partners. Azure (ExpressRoute, VNET GW, VNET), AWS(Direct Connect, TGW, VPC), and GCP (Partner Interconnect, Google Cloud Router, VPC)• Deliver Megaport Portal and Cloud Service Partner Portal demonstrations and training to customers and sales partners. Provide product education training/ seminars reviewing sales and technical components of Megaport product set• Configure Firewall and SD-Wan solutions which enable NFV on MVE (Megaport Virtual Edge) compute platform to establish BGP peering sessions with Cloud Service Providers.. Platforms include Palo Alto PAN-OS, Fortigate FW, Cisco FTDv, SD-Wan enablement on Aruba-Silverpeak, Prisma SD-Wan, Cisco SD-Wan, VMware-Velo, Fortinet, Versa.• Demonstrate and train customers on Megaport API and Megaport Terraform Provider to assist customers automate Megaport provisioning. Assist customers in troubleshooting automation errors.• Serve as a mentor for newly hired Solutions Architects.•. Develop internal and external training guides documenting steps to deploy Megaport services via the Megaport Portal, API and Terraform.

• Provided pre-sales and post-sales support to a base of customers in the Wholesale Cable Segment with 90M in annual revenue.• Analyzed, designed, developed, and sold Wholesale Solutions spanning the entire CenturyLink Portfolio to include: Dark Fiber, Wavelengths, EVPL, IPVN, Co-Location, HSIP and SIP Service.• Customer Solution Development: Analyzed customer’s business needs and developed short-term and long-term strategies based on knowledge of customer’s current communication network, equipment, and business. Completed complex customer designs and engage internal Technical Architects for highly complex solutions.• Worked closely with sales team on understanding customer requirements, promotingproducts and delivering sales support• Led white-boarding sessions and worked independently to map requirements to valid usecases that highlighted product capabilities• Communicated complex sales and engineering concepts to prospective users clearly andwith constant customer focus• Collaborated with sales and engineering to meet and exceed revenue targets• Gained extensive knowledge of products and services to provide best-in-class salesengineering solutions

Customer advocate and liaison for large strategic accounts by interfacing with multiple internal organizations and technical resources.• Managed customer expectations of Level 3’s performance and service quality on all products and services.• Coordinated and delivered operations reviews, scorecards, and service improvement plans.• Provided supplemental support to the Account Team in identifying network diversity requirements and survivability options.

Provided support to Account Directors for Voice customers (VOIP/TDM) to ensure products and services were delivered, ramped, billed, and properly maintained. • Responsible for revenue retention and growth, Sales Order Value realization, Accounts Receivable management, simplex selling, renewals and monthly face-to-face customer meetings.• Usage Based Service Management: Tracked utilization and managed toward Sales Order Value.

• Customer facing Project Management liaison for large national/multi-national customers during the service delivery process. • Communicated delivery process to customers and acted as point of contact for escalations. Ensured correct technical content of all customer orders that were issued. Provided technical support as needed for both internal and external customers.• Defined project objectives and requirements, scope planning, schedule planning, risk planning, produced project plan, change management, project kickoff meetings with customer and internal stakeholders, and provided daily and/or weekly updates to customers.

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