Director, Customer Experience
Current
May 2024 - Present
AeroLeads people directory · profile
Todd Whaley Email & Phone Number
CCXP | Customer Experience (CX) Leader | Voice of the Customer (VoC) Program Management | Insights & Analytics | Process Improvement | AI+Text Analytics | Business Development
at
Yaamava' Resort & Casino at San Manuel
1 work email found
@betmgm.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
CCXP | Customer Experience (CX) Leader | Voice of the Customer (VoC) Program Management | Insights & Analytics | Process Improvement | AI+Text Analytics | Business Development
Location
Las Vegas, Nevada, United States
Who is Todd Whaley? Overview
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Quick answer
Todd Whaley is listed as CCXP | Customer Experience (CX) Leader | Voice of the Customer (VoC) Program Management | Insights & Analytics | Process Improvement | AI+Text Analytics | Business Development at Yaamava' Resort & Casino at San Manuel, based in Las Vegas, Nevada, United States. AeroLeads shows a work email signal at betmgm.com and a matched LinkedIn profile for Todd Whaley.
Todd Whaley previously worked as Director, Customer Experience at Yaamava' Resort & Casino At San Manuel and Consultant, Voice of the Customer Programs at Betmgm. Todd Whaley holds Mba, Finance, Investment Management from Rice Business.
Company email context
Email format at Yaamava' Resort & Casino at San Manuel
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{first}.{last}@betmgm.com
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AeroLeads found 1 current-domain work email signal for Todd Whaley. Compare company email patterns before reaching out.
Profile bio
About Todd Whaley
Accomplished Customer Experience (CX) leader specializing in the design, implementation, and operation of enterprise-level Voice of the Customer (VoC) programs.Practical experience includes managing VoC programs for a large casino entertainment organization, implementing a VoC program for a ~4,000 branch community bank network, and advising a leading online sports betting / iGaming company on CX strategies and best practices.Additional areas of expertise include:> Building text analytics models leveraging machine learning and customized rules to surface emerging themes and reduce time-to-insight.> Performing complex analysis on structured and unstructured customer data to drive business improvement.> Designing impactful data visualizations and performance reports to showcase trends across customer segments and business units.> Collaborating with sales professionals to generate new business opportunities, and to serve as the subject expert to complete deals.
Listed skills include Customer Relationship Management, Business Reporting, Employee And Customer Surveys, Loyalty Marketing, and 6 others.
Current workplace
Todd Whaley's current company
Company context helps verify the profile and gives searchers a useful next step.
Yaamava' Resort & Casino At San Manuel
AeroLeads page
9 roles
Todd Whaley work experience
A career timeline built from the work history available for this profile.
Consultant, Voice Of The Customer Programs
Led a comprehensive evaluation of VoC programs across web and digital channels identifying opportunities to eliminate redundancies and low impact activities through a streamlined program architecture. Delivered a strategic roadmap recommending an achievable and sustainable enterprise feedback technology transition that scales with changing business needs.
May 2023 - Nov 2023
Principal Cx Advisor
Provided strategic guidance to clients in customer experience disciplines designed to assess business health, increase program adoption and engagement, and leverage actionable data to drive operational improvements.Utilized quantitative and qualitative processes including statistical modeling, financial linkage analysis, and key stakeholder interviews to.
Mar 2021 - Jan 2023
Customer Experience Consultant
Consulted senior leadership on the implementation and scaling of a Net Promoter System voice of the customer program across ~4,00 Community Bank locations. Collaborated with customer feedback management vendor to design executive dashboards and KPI reports, develop text analytics program, and identify insights and trends to improve business.
Oct 2019 - Feb 2021
Director Of Customer Experience
Responsible for the operation of Customer Experience programs which provided key metrics that impacted corporate compensation plans and were the primary driver of a ~$8M per year employee rewards program. Oversaw the relationships with experience management vendors to administer surveys across US and International businesses, which generated over 1 million.
Jan 2013 - Oct 2019
Operations Manager, Human Resources Shared Services Center
Managed staff of 30 employees specializing in leave of absence administration for 37 casinos and oversaw the processing of 10,000 active leaves including 20,000 inbound calls and 8,000 documents received per month.Implemented department’s first-ever individual and team-based performance recognition programs designed to promote teamwork, plus individual.
Jun 2011 - Jan 2013
Senior Marketing Analytics Manager
Created financial projections and evaluated results of promotions and events relating to $150MM annual budget. Analyzed 3 million member loyalty program to optimize reinvestment and to recommend changes to $1MM+ monthly company-wide marketing campaigns. Segmented player database across tiers, visit frequency and monetary worth levels to target offers and.
Feb 2007 - May 2011
Financial Advisor
Provided comprehensive wealth management services to individuals, families and corporations including retirement planning, asset allocation modeling, and lending solutions.
Aug 2005 - Jan 2007
Private Wealth Management
Advised individuals, corporations and endowments with financial assets in excess of $10 million on investment management and financial planning.
Aug 2003 - Aug 2005
2 education records
Todd Whaley education
Mba, Finance, Investment Management
Rice Business
Ba, Economics
St. Lawrence University
FAQ
Frequently asked questions about Todd Whaley
Quick answers generated from the profile data available on this page.
What company does Todd Whaley work for?
Todd Whaley works for Yaamava' Resort & Casino at San Manuel.
What is Todd Whaley's role at Yaamava' Resort & Casino at San Manuel?
Todd Whaley is listed as CCXP | Customer Experience (CX) Leader | Voice of the Customer (VoC) Program Management | Insights & Analytics | Process Improvement | AI+Text Analytics | Business Development at Yaamava' Resort & Casino at San Manuel.
What is Todd Whaley's email address?
AeroLeads has found 1 work email signal at @betmgm.com for Todd Whaley at Yaamava' Resort & Casino at San Manuel.
Where is Todd Whaley based?
Todd Whaley is based in Las Vegas, Nevada, United States while working with Yaamava' Resort & Casino at San Manuel.
What companies has Todd Whaley worked for?
Todd Whaley has worked for Yaamava' Resort & Casino At San Manuel, Betmgm, Medallia, Wells Fargo, and Caesars Entertainment Corporation.
How can I contact Todd Whaley?
You can use AeroLeads to view verified contact signals for Todd Whaley at Yaamava' Resort & Casino at San Manuel, including work email, phone, and LinkedIn data when available.
What schools did Todd Whaley attend?
Todd Whaley holds Mba, Finance, Investment Management from Rice Business.
What skills is Todd Whaley known for?
Todd Whaley is listed with skills including Customer Relationship Management, Business Reporting, Employee And Customer Surveys, Loyalty Marketing, Casino And Hospitality Operations, Database Analytics, Corporate Communications, and Planning And Analysis.
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