Todd Willkomm Email & Phone Number

Cottage Grove, Wi

Under the direction of the Systems Project Manager, the Technology Customer Experience Project Coordinator (NorthAmerica) is responsible for ensuring a positive customer experience with our technology portfolio from start-to-finish,including the sales process, through site requirements, site prep, and installation; and after-sales performance. This positionacts as another “voice of customer” when relaying market needs to the Console Technology product management team… Show more Under the direction of the Systems Project Manager, the Technology Customer Experience Project Coordinator (NorthAmerica) is responsible for ensuring a positive customer experience with our technology portfolio from start-to-finish,including the sales process, through site requirements, site prep, and installation; and after-sales performance. This positionacts as another “voice of customer” when relaying market needs to the Console Technology product management team. Thesuccessful candidate will have a strong background in technology based fitness products and services as well as the fitnessindustry as a whole. The Technology Customer Experience Coordinator (North America) will successfully communicate thedevelopment story, features, benefits and ultimate benefits of technology product with both internal and externalcustomers; acts as a subject matter expert when called upon to participate in the team selling environment; supports sales,marketing and education teams with customer focused communication plans. Show less

Cottage Grove, Wi

I answer phone calls and emails and assist end users, technicians and others that are having issues with their fitness equipment.

Madison, Wisconsin Area

I work help desk for people with phone, internet, and TV issues provided by TDS.

Monitor Mainframe and other production servers to maintain job up time.Call-out jobs that are down or running long.Monitor Foot Locker Corporate global network for issues and call out accordingly.Maintain daily back-ups and manifest and notify proper personnel when an issue arises.

• Monitor Network Communications for performance and uptime using What’s Up Gold network monitoring system• Troubleshoot Network Communication issues w/store managers/employees• Maintain Symantec Anti-Virus to ensure all workstation to ensure virus definitions are up to date using Secure VNC terminal• Contacting ISPs to troubleshoot network issues and open problem tickets• Opening internal problem tickets using Front Range ITSM• Resolving and Closing of Front Range ITSM… Show more • Monitor Network Communications for performance and uptime using What’s Up Gold network monitoring system• Troubleshoot Network Communication issues w/store managers/employees• Maintain Symantec Anti-Virus to ensure all workstation to ensure virus definitions are up to date using Secure VNC terminal• Contacting ISPs to troubleshoot network issues and open problem tickets• Opening internal problem tickets using Front Range ITSM• Resolving and Closing of Front Range ITSM network down tickets• Monitor AJB-RTS Servers for performance and troubleshoot issues• Monitor Mainframe Reports• Composing new procedures that are in use in the Network Operations Center at Foot Locker Corporate Services• Updating of outdated procedures that have been in use at Foot Locker Corporate Services• Update company store databaseI am currently training to be a Production Analyst so I will now be a back-up Network Analyst. Show less