Todd Young Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Metropolitan Area

San Antonio, Tx

Perform a wide range of functions related to business growth and development including revenue control, performing market research, forecasting, creating positioning opportunities, cultivating business relationships. Direct activities of $100MM receivables in 6-12 full service consumer finance branches with staffing of 35-40 individuals.·Execute Human Resources and team building responsibilities; actively recruit, train, supervise, and evaluate all levels of employees in multiple locations.KEY ACHIEVEMENTS·Senior VP Leadership program member 2008-current·Chairman’s Forum winner 2001, 2003, 2004, 2006, 2007, 2009·VP/District Manager of the Region 2000-2004, 2006-2008, 2009·VP/District Manager of the Division 2004, 2006, 2007, 2008·Branch Manager Training Mentor 2001-2010·VP/District Manager Training Mentor 2007-2015

Irving, Tx

·Opened and managed Real Estate Processing Center for Home Equity Lending to support 134 consumer branch offices in Texas. Departmentalized processing and servicing of $500MM in receivables through 10 direct reports and 50+ employees.·Oversaw HR, Processing, Underwriting, Compliance/Audit, Customer Service and Collections departments. Supervised resource management, customer service, franchise operations and acquisitions, and employee training.·Effectively monitored market and competitor activity to continually update business strategies and goalsKEY ACHIEVEMENTS·Created Real Estate Training Program for NPC Center and 134 Texas branch offices Created Bank referral program for Home Equity Lending throughout TX

Austin, Texas

·Proficiently restored profitability and directed Customer Service and Collection activities in Center environment for Title 1 Real Estate Mortgage Company.·Worked closely with management team to maintain delinquency rates of 5% in $2B portfolio in 8 states while maintaining 90% customer satisfaction results.·Managed 15 direct reports in three departments of operation.·Oversaw all HR, training, and Compliance aspects in three departmentsKEY ACHIEVEMENTS·Increased servicing staff from 26 employees to 150+ ·Departmentalized collection and customer service procedures for the Company ·Integrated Melita Predictive Dialer system to increase and improve collection and customer service efficiencies

Austin, Tx And Killeen, Tx

·Actively managed all business functions of $12MM consumer finance branch including business development, customer service, collections, HR, training, and profit/expense management.