Todd Watkins Email & Phone Number

King'S Cross, England, United Kingdom

Rayleigh, England, United Kingdom

London, England, United Kingdom

• Delivering and logging daily feedback with my team.• Development of workshops to aid staff development.• Helping to maintain an enviable work culture that encourages communication and a passion for delivering quality.• Working with the Head of Compliance to constantly critique and improve current processes and procedures.• Clearly communicating important messages daily to a team of 30+.• Delivering reports monthly to the Head of Customer Service and Collections pertaining to staff development, progression, and innovation.• Collaborating with managers and heads of other departments during standing weekly and monthly meetings.• Involved in recruitment decisions, being an integral part of the onboarding process.

Colchester, England, United Kingdom

Responsible for an area of 35 staff members and 4500 clients across Essex and Suffolk. • Developing a culture of self-sufficient staff, with a focus on personal development and succession planning, making this a primary focus for each member of the team.• Ensuring each team member achieves specific company KPIs and customer satisfaction goals. • Liaising with Senior Management to discuss performance and influence change within the location and business.• Dealing with all elements of HR throughout the area, including performance management, recruitment, redundancy consultations, performance improvement planning, disciplinary proceedings and dismissals.• Ensuring overall compliance with company SOPs and FCA guidelines.• Oversee location profit and loss, including expenses oversight and sign off, procurement and office management.

Role Purpose:• Accountable for the performance management of a team of CRs to ensure that they are meeting the needs of both customers and the business. This includes oversight activity including, field support visits, recorded customer visits and conducting regular one to ones, providing feedback and coaching to support development and demonstrating competence and evidencing within the Management Assurance system. • Setting and maintaining clear standards of performance on customer interactions and measures of success in line with Company scorecard targets• Accountable for providing management and oversight of the CR team. Including conducting and being able to evidence monitoring of activity, quality and outcomes to ensure fair outcomes for customers.• Accountable for managing people and resource to ensure territories have adequate coverage to meet customer needs. • Responsible for supporting customers in financial difficulty or arrears and agree appropriate forbearance.• Representing the Company, embodying our vision of “Lending a Helping Hand When Others Don’t” whilst ensuring it is the right and fair outcome for customers.

responsible for delivering fair customer outcomes to new and existing customers using a variety of contact methods .Assess creditworthiness for issuing credit, collect repayments both remotely using company devices, face to face and as instructed by the customer as directed by the Company on the days / times convenient to the customer and ensure any difficulties in the collection of repayments from the customer are fully explored and handled appropriately. This includes :• Providing fair outcomes for customers through following all of the Company’s factsheets, standardised processes and working practices• Generate leads and follow up on any allocated Company generated leads - ‘assessing creditworthiness, including assessing affordability, sustainability and suitability, using company applications.• Identify customers in Financial Difficulty and refer the customer for specialist support in line with policy. • Representing the Company, embodying our vision of “Lending a Helping Hand When Others Don’t” – whilst ensuring it is the right and fair outcome for customers

During my tenure with Solopress I trained as a multi skilled print finisher, operating a variety of high grade Lithographic and Digital finishing machines. My duties included; • Primary print finisher and order production• Quality assurance of customer orders• Effective liaison with the company dispatch team and managing company deliveries• Supporting and training staff in a fast-paced 24 hour working environment. • First aid trained• Forklift operatorDuring my 5 years, I worked on the night and day shifts, adapting to the needs of the company as and when needed.