I'm Todd, a dedicated student at Per Scholas with a robust background in management, IT, and sales. My educational journey includes certifications from Google in IT Support, Data Analytics, Project Management, Cybersecurity, and AI Essentials, reflecting my commitment to continuous learning.Driven by a passion for technology, I envision a future where AI transforms business operations by automating tasks and enhancing productivity and profitability. With practical experience in IT and cybersecurity, I am poised to harness my skills to assist organizations in implementing cutting-edge AI solutions. I bring a proven track record of delivering impactful results and a fervent dedication to innovation, ready to contribute to your organization's success.I look forward to discussing how my skills and enthusiasm can benefit your team.Best regards,Todd
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Content CreatorTwitchBaltimore, Md, Us
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Tier One AnalystTeksystems Nov 2024 - Present• Provide essential support for members: Assist 30-40 people daily, resolving technical issues like account access and service troubleshooting to ensure smooth healthcare experiences.• Deliver efficient solutions: Handle a high volume of support interactions while maintaining or exceeding SLAs, ensuring timely, accurate resolutions.• Leverage technical expertise: Use internal resources and troubleshooting skills to solve issues on first contact, minimizing downtime for members.• Ensure compliance: Adhere strictly to HIPAA guidelines, safeguarding member privacy and maintaining regulatory standards.• Contribute to team success: Offer feedback and collaborate with colleagues to enhance support processes and drive continuous improvement in operational efficiency. -
Service Desk AnalystTeksystems Aug 2024 - Nov 2024• Provide essential support for members: Assist 20-30 members daily, resolving technical issues like account access and service troubleshooting to ensure smooth healthcare experiences.• Deliver efficient solutions: Handle a high volume of support interactions while maintaining or exceeding SLAs, ensuring timely, accurate resolutions.• Leverage technical expertise: Use internal resources and troubleshooting skills to solve issues on first contact, minimizing downtime for members.• Ensure compliance: Adhere strictly to HIPAA guidelines, safeguarding member privacy and maintaining regulatory standards.• Contribute to team success: Offer feedback and collaborate with colleagues to enhance support processes and drive continuous improvement in operational efficiency.
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Content CreatorTwitch Apr 2021 - Present• Proficiently crafted emotes and artwork using Adobe Photoshop, Procreate, and graphic design skills.• Applied coding skills to develop custom commands for stream enhancements, improving user experience and fostering continuous learning.• Experienced in using streaming software like OBS Studio and Streamlabs OBS, and proficient in configuring chat bots such as Nightbot and StreamElements to boost interactive engagement during broadcasts.• Demonstrated expertise in resolving complex technical issues under pressure during live streams, ensuring optimal audio/video quality and maintaining uninterrupted broadcast performance.
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Sales ManagerBlair Wellness Center, Llc. Sep 2019 - Mar 2021Towson, Maryland, United States• Led and supervised a Salesforce team of 15+ professionals.• Developed SOPs aimed at preventing diversion and theft.• Oversaw regular computer updates and ensured proper naming and assignment of Bluetooth devices for workstations• Managed support ticket lifecycle and executed response strategies for efficient issue resolution.• Analyzed Power BI reports to extract insights and inform strategic decision-making. -
Lead Mental Health WorkerSheppard Pratt Mar 2015 - Aug 2019Towson, Maryland, United States• Managed and supervised direct patient care operations on the unit. • Managed a team of 3-4 workers.• As Super User for Sunrise Healthcare System, served as primary resource for system processes, demonstrating eagerness to learn new applications and understand updated documents.• Ensured precise, compliant records to enhance patient care and supported effective communication.
Todd Johnston Education Details
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Psychology -
Information Technology -
Psychology
Frequently Asked Questions about Todd Johnston
What company does Todd Johnston work for?
Todd Johnston works for Twitch
What is Todd Johnston's role at the current company?
Todd Johnston's current role is Content Creator.
What schools did Todd Johnston attend?
Todd Johnston attended Towson University, Per Scholas, Harford Community College, Coursera.
Who are Todd Johnston's colleagues?
Todd Johnston's colleagues are Therese Woolley, Jay Templeton, Rodrique Arrington, Eric Becker, Charan K, Jay Dealio, Bryan Lewis.
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Todd Johnston
Estero, Fl3gartner.com, gmail.com, liveperson.com2 (800) 2XXXXXXX
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Todd Johnston
Managing Director On Deloitte Consulting Llp'S Strategy & Analytics TeamWashington Dc-Baltimore Area3edgeconsulting.com, deloitte.com, deloitte.com -
Todd Johnston
Vice President And Managing Director @ Conservamerica | Public Affairs; Energy, Environment, And Infrastructure PolicyWashington, Dc -
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