Todd Johnston Email & Phone Number
Who is Todd Johnston? Overview
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Todd Johnston is listed as Content Creator at Twitch, a company with 24374 employees, based in Baltimore, Maryland, United States. AeroLeads shows a matched LinkedIn profile for Todd Johnston.
Todd Johnston previously worked as Tier One Analyst at Teksystems and Service Desk Analyst at Teksystems. Todd Johnston holds Bachelor'S Degree, Psychology from Towson University.
Email format at Twitch
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About Todd Johnston
I'm Todd, a dedicated student at Per Scholas with a robust background in management, IT, and sales. My educational journey includes certifications from Google in IT Support, Data Analytics, Project Management, Cybersecurity, and AI Essentials, reflecting my commitment to continuous learning.Driven by a passion for technology, I envision a future where AI transforms business operations by automating tasks and enhancing productivity and profitability. With practical experience in IT and cybersecurity, I am poised to harness my skills to assist organizations in implementing cutting-edge AI solutions. I bring a proven track record of delivering impactful results and a fervent dedication to innovation, ready to contribute to your organization's success.I look forward to discussing how my skills and enthusiasm can benefit your team.Best regards,Todd
Todd Johnston's current company
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Todd Johnston work experience
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Tier One Analyst
Current- Provide essential support for members: Assist 30-40 people daily, resolving technical issues like account access and service troubleshooting to ensure smooth healthcare experiences.
- Deliver efficient solutions: Handle a high volume of support interactions while maintaining or exceeding SLAs, ensuring timely, accurate resolutions.
- Leverage technical expertise: Use internal resources and troubleshooting skills to solve issues on first contact, minimizing downtime for members.
- Ensure compliance: Adhere strictly to HIPAA guidelines, safeguarding member privacy and maintaining regulatory standards.
- Contribute to team success: Offer feedback and collaborate with colleagues to enhance support processes and drive continuous improvement in operational efficiency.
Service Desk Analyst
- Provide essential support for members: Assist 20-30 members daily, resolving technical issues like account access and service troubleshooting to ensure smooth healthcare experiences.
- Deliver efficient solutions: Handle a high volume of support interactions while maintaining or exceeding SLAs, ensuring timely, accurate resolutions.
- Leverage technical expertise: Use internal resources and troubleshooting skills to solve issues on first contact, minimizing downtime for members.
- Ensure compliance: Adhere strictly to HIPAA guidelines, safeguarding member privacy and maintaining regulatory standards.
- Contribute to team success: Offer feedback and collaborate with colleagues to enhance support processes and drive continuous improvement in operational efficiency.
Content Creator
Current- Proficiently crafted emotes and artwork using Adobe Photoshop, Procreate, and graphic design skills.
- Applied coding skills to develop custom commands for stream enhancements, improving user experience and fostering continuous learning.
- Experienced in using streaming software like OBS Studio and Streamlabs OBS, and proficient in configuring chat bots such as Nightbot and StreamElements to boost interactive engagement during broadcasts.
- Demonstrated expertise in resolving complex technical issues under pressure during live streams, ensuring optimal audio/video quality and maintaining uninterrupted broadcast performance.
Sales Manager
- Led and supervised a Salesforce team of 15+ professionals.
- Developed SOPs aimed at preventing diversion and theft.
- Oversaw regular computer updates and ensured proper naming and assignment of Bluetooth devices for workstations
- Managed support ticket lifecycle and executed response strategies for efficient issue resolution.
- Analyzed Power BI reports to extract insights and inform strategic decision-making.
Lead Mental Health Worker
- Managed and supervised direct patient care operations on the unit.
- Managed a team of 3-4 workers.
- As Super User for Sunrise Healthcare System, served as primary resource for system processes, demonstrating eagerness to learn new applications and understand updated documents.
- Ensured precise, compliant records to enhance patient care and supported effective communication.
Colleagues at Twitch
Other employees you can reach at teksystems.com. View company contacts for 24374 employees →
Jane Woods
Colleague at TwitchSeattle, Washington, United States, United States
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Subbareddy Mannem
Colleague at TwitchHyderabad, Telangana, India, India
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JD
Jeffrey D.
Colleague at TwitchSan Juan Capistrano, California, United States, United States
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NC
Neha Chavan
Colleague at TwitchPune, Maharashtra, India, India
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EB
Ethan Bean
Colleague at TwitchBeaverton, Oregon, United States, United States
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DB
Daniel Biedzynski
Colleague at TwitchCatonsville, Maryland, United States, United States
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LH
Lorelei Hodge
Colleague at TwitchHamburg, New York, United States, United States
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VV
Vishal Verma
Colleague at TwitchSeattle, Washington, United States, United States
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ER
Eric Rodriguez
Colleague at TwitchSayreville, New Jersey, United States, United States
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JJ
Jon Jones
Colleague at TwitchCockeysville, Maryland, United States, United States
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Todd Johnston education
Bachelor'S Degree, Psychology
Information Technology
Associate Of Arts - Aa, Psychology
Information Technology
Frequently asked questions about Todd Johnston
Quick answers generated from the profile data available on this page.
What company does Todd Johnston work for?
Todd Johnston works for Twitch.
What is Todd Johnston's role at Twitch?
Todd Johnston is listed as Content Creator at Twitch.
Where is Todd Johnston based?
Todd Johnston is based in Baltimore, Maryland, United States while working with Twitch.
What companies has Todd Johnston worked for?
Todd Johnston has worked for Twitch, Teksystems, Blair Wellness Center, Llc., and Sheppard Pratt.
Who are Todd Johnston's colleagues at Twitch?
Todd Johnston's colleagues at Twitch include Jane Woods, Subbareddy Mannem, Jeffrey D., Neha Chavan, and Ethan Bean.
How can I contact Todd Johnston?
You can use AeroLeads to view verified contact signals for Todd Johnston at Twitch, including work email, phone, and LinkedIn data when available.
What schools did Todd Johnston attend?
Todd Johnston holds Bachelor'S Degree, Psychology from Towson University.
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