Todd Franklin Email and Phone Number

► Led instructional design, delivery and evaluation of training programs► Designed and developed eLearning content using Captivate and Articulate.► Created job aids and instructor guides to support regional training initiatives.► Initiated collaboration with other regions to reduce duplicative work and create cross-functional training.► Led project and program management for large regional training projects.► Managed team in upgrades and system updates.

► Conducted training needs analysis Subject Matter Experts and developed training materials.► Managed document storage and coordination.► Led project management and utilized the ADDIE model and other adult learning principles for training development.

► Led the rebuilding of lesson plans and exercises.► Worked with stakeholders to align training with organizational goals.► Maintained training environments and conducted train-the-trainer sessions.

► Collaborated with cross-functional teams to create curriculum for 3 large go-lives.► Performed site visits and workflow documentation, interviewing staff and subject matter experts (SMEs).► Oversaw the learning content lifecycle and managed the LMS.► Hired and trained trainers for the pharmacy department.► Completed Credentialed Training and End User Training.► Designed and developed numerous Captivate eLearnings for BryanHealth and BryanHealth pharmacy.► Led project and completed Credential Training scheduling for 20 applications.► Participated in multiple Credentialed Trainer interviews and panels.► Facilitated learning event to train over 200 Credentialed Trainers.► Completed build-out and budgeting for the 26-room offsite training facility.

► Rebuilt/Refuel master training environment.► Designed training material repository accessible by end users.► Curriculum rewrite for ongoing new hire training post Go-Live.► Created tip sheets related to current and new functionality.► Perform site visits and workflow documentation, interviewing staff and subject matter experts.

Developed training material for 2015 upgrade Anesthesia and OpTimeDeveloped Go Live training for new Wisdom applicationDeveloped workflows around Wisdom including:RoomingProceduresDischarge Billing

Developed Medication Reconciliation workflows for Medical Assistants, Outpatient Providers, Pharmacy staff and Front Desk staff.Led the medication reconciliation effortWorked with executive staff and medical group leaders to develop policies related to better medication reconciliation workflowWorked as an internal consultant for the Inpatient Willow team to optimize Epic utilization in Reporting and Chart Correction.Developed Status Reports for small Informatics group geared towards organizational initiatives

Led and developed Lync software training sessions on upcoming Epic featuresDeveloped Captivate online training for Willow Go Live to supplement instructor led training Developed training curriculum for Inpatient Willow, version 2014Collaborated with analysts to discover and develop policiesCollaborated with clinical informatics to discover current state workflowsDesigned Learning Home DashboardsBuilt ERX records in PRODBuilt MST, including DEP, PAC, ROM and User SER records.

Involved in a total of ten hospital implementations and trained the trainer for OpTime, Orders, including Surgeons and OB providers, ClinDoc, including RT, PT, OT, SLP, Spiritual Care, Nutrition, and Care Management.Assisted in creating MSTWorked in SER, DEP, and ROM recordsLed and developed Lync, WebEx, and GoToMeeting software training sessionsDeveloped and maintained training curriculum for Epic OpTime, EpicCare Inpatient for ancillaries (RT, PT, OT, SLP, Spiritual Care, Nutrition, and Care Management), surgeons, and OB providersDeveloped captivate eLearning for Epic OpTime, Orders and EpicCare InpatientTrained and credentialed principal trainers at ten care sites for OR staff, including pre-surgery, intra-op and post-op nurses, physicians, unit clerks, RT, OT, PT, SLP nurses, CNAs, ancillary roles, surgeons, and OB providersProvided ongoing virtual training via Lync and documentation for Epic OpTime and EpicCare Inpatient functionalityEvaluated the effectiveness of the training program and provided feedback to management and leadership

Created career pathway via career mapping for pharmacy clerks and pharmacy techniciansCreated and delivered three soft skills, human resources training courses for multiple disciplines Created and delivered both ILT and eLearnings for human resources policy and initiatives Developed internal tracking method for classesDeveloped and maintained training curriculum for various pharmacy applicationsDeveloped and maintained eLearnings for various pharmacy applicationsProvided end user training to 700+ pharmacy staffMaintained training participant database for 900 employees

Greeted members at the counter or over the telephone, verified member's eligibility status, and received prescriptions from members for pharmaceuticalsEntered prescription information into computer system and printed labels for use by pharmacistReceived payment according to terms of member’s planSelected drugs from cell dispenser or counted drugs from pharmacy shelfReconstituted medicationsPrepared intravenous prescriptions, topical ointments, and other drugs by mixing prescribed dosagesAnswered routine inquiries from members regarding health plan drug coverage and pricesOrdered and stocked drugs and supplies, assembled drugs and supplies for clinical departments, stocked crash carts, and performed inventory duties

Provided in-person and telephone receptionReceived and directed new and refill prescriptions for further processingProduced computerized or typed prescription labelsPackaged and sold filled prescriptions and pharmaceutical merchandiseAssisted pharmacy personnel with clerical functions