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Andy Todd Email & Phone Number
Vice President, Digital Guest Experience and Hotel Enablement
at
IHG Hotels & Resorts
1 work email found
@ihg.com
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✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President, Digital Guest Experience and Hotel Enablement
Location
Atlanta, Georgia, United States
Who is Andy Todd? Overview
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Quick answer
Andy Todd is listed as Vice President, Digital Guest Experience and Hotel Enablement at IHG Hotels & Resorts, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at ihg.com and a matched LinkedIn profile for Andy Todd.
Andy Todd previously worked as Global Head of Stay Products & Hotel Change Management at Ihg Hotels & Resorts and Global Head of Digital Guest Products at Ihg Hotels & Resorts. Andy Todd holds Bachelor Of Engineering - Be, Chemical Engineering from Auburn University.
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{first}.{last}@ihg.com
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Profile bio
About Andy Todd
Global Head of Digital Product with 14+ years designing and launching experiences loved by customers, managing portfolios of multi-million dollar programs & driving customer engagement with products delivering upwards of 5M+ MAU among our hotel guests. + Relaunched IHG’s mobile app, increasing MAU +40%, revenue +20% & driving incremental enrollments into the IHG One Rewards loyalty program+ Launched core digital guest products like Digital Check-in & Checkout that engage hundreds of thousands of guests every month, increasing CSAT scores +2-4pts+ I explore the future frontiers of travel with innovative pilots to prove viability of next-gen technologies, including voice-enabled ‘Connected Room’ technology, our proprietary cloud-enabled Smart TV platform, and more. I get excited about venturing beyond the possible to deliver digitally-enabled experiences that enable customers to find the joy in travel, maximizing those moments in life that really matter. Specialties: Digital Strategy, Product Management, Experience Ideation, Design Thinking, UX Architecture & Design, Customer Journey Mapping & Prototyping, Product Delivery, Executive Presentations, OKRs, Roadmapping, People Management, Vendor Management
Listed skills include Requirements Analysis, Business Analysis, Business Process, Visio, and 17 others.
Current workplace
Andy Todd's current company
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Ihg Hotels & Resorts
Website
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9 roles · 19 years
Andy Todd work experience
A career timeline built from the work history available for this profile.
Global Head Of Stay Products & Hotel Change Management
Expanded role delivering digital products enabling post-stay engagement of customers throughout their stay journey. Additionally leading efforts for hotel change and success management in the implementation, adoption and sustainment of digital solutions like cloud PMS, CRM and other next-gen hotel platforms used by frontline colleagues globally.
Global Head Of Digital Guest Products
Promoted to continue executing Digital Product vision; managed team through COVID disruptions, furloughs and ultimately grew team through recovery. End-to-end steward of product strategy, research, journey mapping, design, development & go-to-market execution of digitally-enabled experiences for hotel guests & colleaguesAccountable for multi-year roadmap execution across 5 key cross-channel guest journey pillars: Arrivals & Departures, ‘Connected’ Stay, In-Stay Service, F&B & Mobile Wallet Launched products like Digital Check-in, Digital Checkout, next-gen Cloud Smart TV, etc. to millions of guests at thousands of hotels around the world. Drive business case alignment & advocacy among C-suite & senior leaders through frequent executive communicationsLead team of product managers owning end-to-end ideation, design & delivery execution across Loyalty, Marketing, Operations, Regions, Product & Engineering functions
Jan 2020 - Dec 2024
Global Head Of Product, Reservations & Customer Service
Interim assignment to lead strategic transformation and organizational redesign of IHG’s global contact center product team.
Oct 2023 - Jun 2024
Director, Digital Guest Products
Promoted to create & lead a dedicated digital guest products team, bridging gaps across Global Marketing, Technology & Hotel Operations teams to bring “phygital” experiences to lifeLaunched Digital Check-in & Checkout, Hotel-Guest SMS messaging, cloud-based Smart TV & proprietary Wi-Fi solutions
Jul 2018 - Jan 2020
Product Manager, Mobile & Loyalty
Led product management capabilities to deliver solutions for the digitally-empowered guestsLaunched Guest Stay Preferences products to 6000+ hotels globally, managing design, delivery & solution sustainment across Global Brands, Operations, 4 Regions, Legal, Design, Engineering, L&D, Comms teamsDelivered key enhancements to Opera Property Management System (PMS) for front desk colleagues to deliver above-property guest insights to deliver personalized arrivals experiences. Defined colleague journey, business requirements and managed solution development in collaboration with Oracle. Ultimately led end-to-end pilot activation, training and solution execution with hotels in the lead up to launch across thousands of hotels globally.Led innovation capabilities within product team to test next-gen solutions, including mobile room service ordering, in-room Smart TV capabilities, Amazon Alex powered "connected" room concept.
Oct 2014 - Jul 2018
Product Manager
Consulted with IHG's CRM & Loyalty team for 2 years before transitioning to FTEOwned product delivery for Innovation & Product Realization teams at telecommunications client
2013 - 2016
~3 yrs
Senior Business Analyst
Led international systems transformations, owning collaborative discovery sessions & managing teams across US, Poland, Canada & India
2010 - 2013
~3 yrs
Business Analyst
Sabic
2008 - 2010
~2 yrs
1 education record
Andy Todd education
-
Auburn University
FAQ
Frequently asked questions about Andy Todd
Quick answers generated from the profile data available on this page.
What company does Andy Todd work for?
Andy Todd works for IHG Hotels & Resorts.
What is Andy Todd's role at IHG Hotels & Resorts?
Andy Todd is listed as Vice President, Digital Guest Experience and Hotel Enablement at IHG Hotels & Resorts.
What is Andy Todd's email address?
AeroLeads has found 1 work email signal at @ihg.com for Andy Todd at IHG Hotels & Resorts.
Where is Andy Todd based?
Andy Todd is based in Atlanta, Georgia, United States while working with IHG Hotels & Resorts.
What companies has Andy Todd worked for?
Andy Todd has worked for Ihg Hotels & Resorts, Slalom Consulting, Capgemini, and Sabic.
How can I contact Andy Todd?
You can use AeroLeads to view verified contact signals for Andy Todd at IHG Hotels & Resorts, including work email, phone, and LinkedIn data when available.
What schools did Andy Todd attend?
Andy Todd holds Bachelor Of Engineering - Be, Chemical Engineering from Auburn University.
What skills is Andy Todd known for?
Andy Todd is listed with skills including Requirements Analysis, Business Analysis, Business Process, Visio, Project Management, Use Case Analysis, Functional Requirements, and Analysis.
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