With over 15 years of experience, SatisFacts has helped over 3 million units market and measure the resident experience. By providing actionable resident and prospect feedback, SatisFacts can help increase satisfaction and your overall bottom line.• Benchmarking resident, employee, and client/investor satisfaction• Provide instant feedback regarding critical touchpoints• Actionable reporting• Provide educational support • Reduce turnover and grow NOI• provide the unsurpassed ability to proactively promote your resident satisfaction feedback results online and take control of your online brand and reputation

Serving as your resident satisfaction survey and resident retention partner, we harness a suite of powerful Resident Relationship Management Services™, performance assessment programs and tools to develop and support a survey and feedback system designed to help you significantly enhance your portfolio’s performance...and online reputation! Enhance the Resident Experience Satisfaction, loyalty and retention are driven by the resident experience. We have identified and monitor the actionable best practices that drive resident satisfaction and performance. Reduce Turnover & Grow NOI Unrivaled programs and support help clients improve NOI and asset values. Clients report 96% satisfaction with us, and achieve a turnover rate 17 points below the NAA Expense Survey. Promote Scores & Comments Online Due to online rating sites, residents define your reputation. Rating sites rank high in search engine results and a majority of apartment shoppers use them. We help you promote superior customer service online. Boost Your Online Reputation SatisFacts' Social Networking Integration Program and the ApartmentRatings.com's Verified Resident Program® provide the unsurpassed ability to proactively promote your resident satisfaction feedback results online and take control of your online brand and reputation.

•Increased company revenue through selling resident screening products to property management companies in a 15 state radius• Consulted with property management companies to help mitigate risk and decrease operating costs• Assisted in training customers how to best utilize screening products

•On boarded and trained new sales representatives with a focus on value propositions, closing techniques, overcoming objections and follow-ups•Responsible for sales teams to consistently meet sales quotas•Followed market changes and trends and created fresh and applicable training classes•Coached and mentored new and veteran sales representatives•Designed, developed and facilitated customized client trainings live and virtual •Routinely attended cold call and client presentations to develop coaching opportunities for sales representatives•Trained account management team to proactively support client base•Created and maintained training deliverables involving company policies and procedures

•Managed 7 Regional Advertising Executives in 15 states to continually meet or exceed sale quotas •Attended President’s Club for outstanding performance as a sales director and exceeding percentage to quota •Created and managed a mentoring program to enhance a positive working environment •Created and conducted exemplarily sales training for all sales teams within the Rentals vertical

•Provided real-time, web-based, advertising tracking for apartment communities and automotive dealers in a three state region •Liaison between customers and engineering team to insure correct data is posted in a timely manner •Consulted with apartment communities and automotive dealers in order to educate sales professionals to increase sales performance•Significantly increased company revenue through the direct sale of advertising tracking and training services

•Consulted owners and managers of automotive dealerships how to better market their products on the Internet•Worked as liaison between customers and technical partners to insure correct data is posted on the Internet•Dramatically increased company revenue through the direct sale of training and consultative services•Constantly built relationships with entire dealer staff through daily contact and site visits

•Managed and trained 20 sales representatives to continually meet high expectations in the field•Instituted a mentoring program for sales representatives to create a more positive and successful work environment•Constantly worked with management team to develop new methods of training to help sales representatives exceed sales quotas

•Continuously able to increase company revenues through the direct sales of management consulting programs to apartment management groups across the nation•Dramatically increased the sales production of clients by contracting sales representatives to on-site locations •Significantly Increased qualified lead base through continuous coldcalling