Todd Bashor Email & Phone Number

Carlsbad, CA, US

Mountain View, WY, US

Vista, California, US

Create innovative solutions that augment our extraordinary service offerings so that our clients can more easily accomplish their missions.

• Deliver extraordinary user experiences on the ServiceNow platform.
• Manage employee self-service portal, custom application, and component development projects for some of the most well-known brands in the world.

• Mentor entrepreneurs through all aspects of the software development lifecycle to increase quality and reduce time-to-market.
• Teach how to design, code, and deliver robust web apps with HTML, CSS, JavaScript, and node.js.
• Delivered 8-week full-stack engineering program covering end-to-end creation of a data-driven web application using professional tools and methodologies. Students learn how to build a single page application backed by.
• Developed custom applications and implement IT processes on the ServiceNow platform.
• Architected and developed highly scalable, real-time chat and API server to support innovative mobile application for early-stage startup.

Santa Clara, CA, US

• Accelerated strategic sales campaigns as trusted advisor to executives and account teams regarding how to expand value by using the platform for custom application development.
• Clarified platform go-to-market strategy and increased sales by creating sales and pre-sales play-books and 3 levels of enablement content covering how to explain the solution, solve for customer requirements, and.
• Developed two applications to showcase and educate employees and prospects about platform capabilities. Created and facilitated labs and workshops that helped over 350 prospects understand how to build these types of.
• Facilitated custom application practice community to create a regional pre-sales support infrastructure.
• Amplified what was working in the field by designing and developing a site to capture solution wins and showcase sample applications. Solution Consultants could deliver persona specific demonstrations of these.

Santa Clara, CA, US

• Planned 2 major agile releases with 10 scrum development teams covering diverse areas including UI, reporting/analytics, integrations, security, core platform, and application development.
• Won analyst and market support with changes to messaging, marketing collateral, and enablement.
• Quickly built platform product management team capabilities by hiring 5 talented senior product managers to lead critical areas of the product roadmap.
• Crafted compelling platform roadmap by working closely with executive staff and customers.
• Led teams to introduce innovated features such as Visual Task Boards and Service Creator (self-service app creation).

Bozeman, Montana, US

• Directed team of technical product managers to drive releases for company’s flagship financial fraud management application.
• Transitioned team to agile methodology resulting in on-time, higher quality releases.
• Aligned functionality across UNIX and Mainframe platforms to reduce confusion and increase sales opportunities.
• Collaborated with developers on resolving technical issues to improve functionality and quality.
• Transformed input from marketing team into technical requirements that expanded product reach into retail banking segment resulting in significant revenue increases.

Houston, Texas, US

• Directed all efforts related to analytic content (dashboards, analytics, modeling, ETLs) for Executive Scorecard and Financial Planning and Analysis products.
• Managed local and overseas developers of various skill levels to deliver the most ambitious project scope the team has ever faced.
• After entering the position in the middle of a faltering release, quickly focused the team and delivered to new commitment date with more scope than expected.
• Architected code generator that produced data integration (ETL) files from metadata with the goals of improving code quality and slashing development time by 50%.

Houston, Texas, US

• Exceeded expectations in delivering social collaborative IT management SaaS offering. Worked closely with 20+ developers to take the service from concept to production in 12 months.
• Led the creation of HP Financial Planning & Analysis, providing much needed insight and automation to enterprise IT Finance.
• Managed the development and go-to-market lifecycle for HP’s IT decision support product. Product delivered an IT data warehouse and business intelligence platform based on Business Objects.
• Drove IT process analysis requirements (MRDs/PRDs) and implementation to increase product breadth and depth. Focus areas include Request, Change, Service Level, Software Asset, and IT Financial Management.
• Designed novel features like an emergent workflow engine, social knowledge management, and rule-based cost allocation.

Houston, Texas, US

• Provided clear guidance to Pre-Sales, Professional Services, Support, and customers regarding product use and process best practices.
• Wrote and reviewed numerous technical white papers that assist employees and customers successfully implement and extend HP products.
• Researched market trends and investigated competitive solutions to help position products during customer interactions.
• Developed pre-release programs for IT analytics, asset management, and data integration products to improve product quality and accelerate acceptance.

Mountain View, California, US

• Managed cross-functional teams to design, deliver, and monitor asset management processes that saved money, reduced risk, and ensured Sarbanes-Oxley compliance.
• Set rolling two-year program roadmap using multiple phases that increased process reach and tool capabilities to stay ahead of customer demand.
• Ensured the successful execution of projects with a program budget of >$1.5 million.
• Implemented analytical tools to improve processes and demonstrate program ROI.
• Crafted 12 extensive technical requirements specifications used to rapidly develop the toolset over three six-month cycles.
• Diligently managed the expectations and sometimes conflicting needs of primary customers (Finance, IT, executive management) and delivery team while balancing short- and long-term needs.

US

• Led service desk and client support teams to continually better performance using data-driven management style and ITIL-informed best practices.
• Negotiated contracts and service levels with hardware, software, and service vendors to improve service and control costs for the company.

US

• Architected and implemented an application ecosystem that served corporate users and covered asset discovery and management, facilities, and service management.
• Collaborated with senior management, technical leads, and peers to automate processes, mitigate project risk, and resolve issues quickly.
• Managed entire application lifecycle for several enterprise applications.

US

• Led 6 instructional designers and trainers under tight, 2 month schedule to produce instructional materials for 4 courses (2 product lines).
• Taught pilot courses for employee self-service web application to implementation partners, many of who were new to web development.

Geneva, Switzerland, CH

• Developed statistical process control computer based training to educate staff on ways to monitor improve quality.
• Developed certification tracking application crucial for manufacturing operations to maintain proper staffing levels.
• Taught over 150 new employees and over 250 contractors vital job skills.

Ma, Communication Studies

Ba, Communication Studies